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Lorena was super helpful! Spocket is amazing and well stocked. I was very impressed with the customer service.
Thank you for the awesome feedback! It is part of our goal to empower you towards success. Please know that you can always reach out to us at support@spocket.co for any concerns! - AJ
Spocket is hands down the best dropshipping app on the web. It's been a big boost for our sales and our customers love the products we get through them. Highly recommend!
Thanks for your awesome feedback! We are so glad to know that you love the app and find it helpful. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
I NEVER write reviews but I just had to rave about the customer service I have received from the Spocket staff -- Kim, specifically, is AMAZING!! My customers love the clothes too. A+++
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you — we look forward to working and growing with you!
Best experience has been with Customer Support and responding to a product question right from the start. Prompt with a response and finding a solution to my satisfaction. For the app, easy to search, select and load products.
Our Customer Support team is more than happy to assist! Glad to hear that your initial experience with Spocket has been a good one.
I love using this app for my store! The team is always so helpful and are quick to respond and get you the help that you need. Importing products is so easy and the notifications that products are no longer available help keep my company running smoothly. Processing orders is simple and can usually be done in just a few clicks. I would highly recommend.
Thank you very much! We're happy to know you are loving our app so far. We're always here and ready to help you anytime you need it. We appreciate the kind feedback and recommendation.
I love this app. I'm able to easily find products I love. I can sort to get USA companies. It's also easy to then get the product into my store since they pre-fill so much for you and they make it so easy to understand.
And a big huge plus for me is that I don't have to be concerned about inventory. They track all that and they even show in your store if it's out of stock, etc.
Another great thing is the customer service. They are very fast, very nice, and very helpful.
This app is making me money and that's the biggest plus!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review re-affirms the hard work we put in every day. So thanks for your kind words and we look forward to more business with you!
the price for this app is ridiculous. complete rip off. its about 4 times the price it should be and way more expensive than other apps that do the same thing
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
This app has been amazing for our company. So far everything has shipped rather quickly and had no issues. There are however some companies that charge so much for cost+shipping it equals retail value they have it set at, or sometimes far exceeds. So, have to be very cautious.
Awesome review! Thanks for the advice. It is really helpful to know and be aware of product cost and shipping so that retailers can easily adjust pricing as well. Pricing sometimes do depend on the demand for a certain product but please feel free to reach out to us at support@spocket.co and we'd be happy to relay your feedback to the suppliers too! Thanks you! We appreciate it!
There is a great collection of products here to choose from. When I'd get more sales coming in to justify the empire plan, I'll be changing to that to make it to where I don't need to have any caps on anything. Something that is also really nice is the way that you are able to personalize the invoices that your customers would get to make them branded by your store.
We are very happy that you are doing well with your store. Our product collections continue to increase by the hundreds everyday and we make sure that the products listed are of good quality. Please know that we are here whenever you need help and we will do our very best to be successful with you!
Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.
Thank you for sharing your feedback — we truly appreciate you taking the time to let us know how you feel.
We understand your concern about the number of products marked as "Premium." Our goal is to offer a wide range of high-quality items from reliable suppliers, and Premium products often come with faster shipping, better profit margins, and trusted sourcing, which many of our users look for.
That said, we hear you. Striking the right balance between unique and Premium offerings is something we're continuously working on. Your input helps us make improvements, and we’ve shared your thoughts with our product team for review.
Thanks again for your honest feedback. We’re here if you’d like to discuss further or need help finding high-performing products on your current plan. - Eleanor
