Reviews (148)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high-touch, reliable subscription platform that improves operations and growth. Onboarding and migrations from tools like Recharge, BOLD, Loop, and Skio are called seamless, with data and subscribers preserved. Support is praised as white-glove and strategic. Merchants like the intuitive customer portal, clean dashboard, strong analytics, and retention tools that reduce churn, boost LTV, and scale with their business.

February 11, 2022

Enables us (Vita Coco) to create custom subscription cadences based on our unique Hangover needs - couldn't have done it without this app, honestly. Clean, intuitive user experience & platform - highly recommend.

Vita Coco
United States
28 days using the app
August 24, 2022

Retextion has helped us be more flexible with our subscription program! It has a fantastic dashboard and great subscription management for customers. We've also loved working with the team so far, they are so responsive and helpful!

Sound
United States
2 months using the app
September 8, 2022

The onboarding experience was amazing. They hunted me down to get it done. Very responsive and the app is far better than recharge (which I used for roughly a year back in 2019). There's more options to build out packages and the analytics I have are amazing.

Viasox
Canada
4 months using the app
August 24, 2022

Retextion has been a huge upgrade over our previous subscription app. Their support + onboarding team have been exceptionally helpful in getting everything set up correctly, would absolutely recommend to anyone considering switching to a better subscription app.

Flock Foods
United States
2 months using the app
June 29, 2022

Retextion is a significant upgrade over the legacy subscription apps with its functionality actually being geared towards the customer lifecycle. The white glove onboarding was a significant help to our resource-constrained team and we can't wait to see what functionality comes out next.

Momofuku Goods
United States
3 months using the app
September 8, 2022

The Retextion team have demonstrated a commitment to partnership with our subscription strategy that is unparalleled in our 10 years of Shopify DTC experience. Our loyal subscribers are loving the seamless interface and customizability of their subscription plans. It’s a win win partnership!!

V-dog
United States
5 months using the app
September 23, 2022

Retextion makes subscription management so easy, for both our customers and team. It's intuitive, offers in depth analytics, and the team provides truly unparalleled support throughout the migration process and beyond. They are consistently working on new features and improvements. Highly recommend!

Golde
United States
6 months using the app
March 22, 2023

Very pleased with our transition from ReCharge Legacy to Stay. Their experience engine is a significant step up in being able to test and tailor experiences.

Their team is really excellent and helped us the whole way through the transition. Definitely my favorite subscription software on the market for Shopify.

Bambu Earth
United States
2 months using the app
June 24, 2022

We added Retextion to our Shopify site and have been totally impressed with their team! They patiently answered questions about implementation, are helpful with troubleshooting, and are always super speedy to respond. This app has been an upgrade from our previous solution and we look forward to seeing how the features continue to grow :)

Happy Viking Shop
United States
4 months using the app
March 12, 2023

We were nervous about migrating our subscribers because they are the most important part of our business, but Stay made it easy and handled it from end to end. We just rolled out our first experience last week and are already seeing great results in reducing churn (GWP, offers), increasing LTV(add-ons), and reactivations. Highly recommend!

Tenzo Matcha
United States
About 2 months using the app
Stay Ai replied October 7, 2023

Thanks so much for the review! Tenzo has been crushing it with the ExperienceEngine & RetentionEngine.