Reviews (148)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high-touch, reliable subscription platform that improves operations and growth. Onboarding and migrations from tools like Recharge, BOLD, Loop, and Skio are called seamless, with data and subscribers preserved. Support is praised as white-glove and strategic. Merchants like the intuitive customer portal, clean dashboard, strong analytics, and retention tools that reduce churn, boost LTV, and scale with their business.

June 22, 2022

We've had three subscription platforms before Retextion—yes, even that one. This is the only subscription tech that has the features and tools a DTC brand needs to turn your recurring orders from a glorified payment processor into a retention channel. Features that seem like a no-brainer for a subscription program are missing in the other options.

Buoy
United States
About 1 month using the app
March 23, 2023

Fantastic customer support and really well designed features. Having used several subscription apps (Smartrrr, Recharge, etc) this is my favorite because of the marketing tools. It does all the things you would expect but makes it really easy to increase LTV and even A/B test different campaigns. I have recommended it to several other Shopify stores.

SNOW® Oral Care
United States
6 months using the app
Stay Ai replied October 7, 2023

We're so glad you love it! It's been awesome watching Snow power-use Stay.

May 1, 2023

We migrated over to Stay Ai from ReCharge for multiple reasons. We wanted a unified checkout, better support, more customization opportunities and more. Since the migration, our subscription platform has grown tremendously. I do not regret the switch and recommend moving over to Stay Ai if you're currently using a dated subscription platform like ReCharge.

OLIPOP
United States
About 1 year using the app
Stay Ai replied October 7, 2023

Thanks so much for the kind words! We have absolutely LOVED being part of OLIPOPs incredible growth story!

July 13, 2022

Stoked about what Retextion already has and even more so pumped about what they are building. The experience our CX team has within the Admin dashboard is so much easier than other subscription apps and our customers love interacting with their dashboard. The tools Retextion has to create a better experience and grow your subscription biz are the best around.

Run Gum
United States
4 months using the app
December 19, 2022

Great app. Great company. Dramatically better user experience than ReCharge (our customer support tickets have essentially gone to zero on subscription related issues). Zero issues with the migration of all of our customer data from ReCharge. And most importantly - excellent, proactive customer support every step of the way (real faces behind this company). Couldn't be happier we switched.

Taos Bakes
United States
3 months using the app
September 13, 2022

These guys are rockstars. We were super worried about a messy transition and it ended up being the cleanest migration I could have hoped for. Support is next level. They're always available to help. Things we need to get figured out, we can get taken care of quickly with their fast response times. Also - the reporting dashboard is so simple. No need to run through endless reports. These guys are the real deal! Definitely recommend.

KAGED
United States
About 1 month using the app
July 4, 2022

Super happy with our move to Retextion. It's been a big upgrade from ReCharge. The portal is much more user friendly and doesn't require dev work like with other subscription apps. It's been a positive experience for our customers who can now more easily manage their subscriptions and for our customer service team who can now help out customers more quickly than before. Onboarding is super smooth and support is very responsive. Highly recommend.

A Pup Above
United States
4 months using the app
June 3, 2022

After installing Retextion, our revenue from subscriptions grew by 73%. Hard to argue against that. Migration from previous platform was straight forward and the merchant portal allows us to get the insights we need to drive actionable updates to our strategy. The customizations with offers and the chat service are unmatched to any other subscription app, allowing us to drive incremental growth and reduce CX tickets regarding subscriptions. Would highly recommend

Aura Bora
United States
4 months using the app
September 9, 2022

If you are not using Retextion for your subscription needs, you need to re-evaluate your entire business. I don’t even know where to begin about why you need to be on Retextion. The tech in incredible, the team is amazing, and the most important thing that everyone seems to forget is that customers LOVE how easy it is to manage their subscriptions. There’s so many features built in to the app that other apps don’t have that drastically increase your customers LTV and decreases Churn. HIGHLY recommended.

Obvi
United States
2 months using the app
March 23, 2023

We switched from Recharge and wanted a subscription app that was highly stable and would grow with us since we have a big recurring base. Stay.ai has been great. Reliable, great team to work with, highly professional, and the best of the many options we evaluated after talking to the founding teams and references (e.g., Smartrr, Skio, etc.). Minor hiccups/gaps but expected since they're still building. Gina is also extremely professional and competent as a CEO/founder. It's a big plus as she's responsive to any requests or concerns. Happy we switched.

First Day Life Inc.
United States
6 months using the app