Reviews (148)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a high-touch, reliable subscription platform that improves operations and growth. Onboarding and migrations from tools like Recharge, BOLD, Loop, and Skio are called seamless, with data and subscribers preserved. Support is praised as white-glove and strategic. Merchants like the intuitive customer portal, clean dashboard, strong analytics, and retention tools that reduce churn, boost LTV, and scale with their business.
Refine
-
By rating
We swapped over from Recharge and haven't looked back. Our subscription customers were growing fast and we needed better support and more reliable reporting. After integrating, not only have we had an overall better experience, its made my teams lives 100x easier to pull data and saw a huge bump in recurring revenue growth.
Not just a subscription app! We moved to StayAI and ended up with an awesome tool backed by a fantastic team. Stay powers subscriptions, but more importantly, gave us the retention tools needed to keep our subscribers happy (and loyal)!
It was easy to set up testing for offers to existing subscribers to keep them subscribed longer and to give people more value who were intending to cancel.
Our brand relies heavily on recurring subscription revenue and we made the move to Stay to take advantage of their unique feature set. Their migration/implementation team is incredible--we got up and running quickly and saw no data loss for existing customers.
Since onboarding Stay, we've leveled up our retention strategy by testing offers for free gifts, discounts, and more. Their analytics dashboards are also exactly what we were looking for to see growth/churn rates and projections.
Thanks so much for the review! We love it when brands power-use all Stay's features and Dr. Kellyann has been crushing it!
Their team scoped out a project, promised they could do it then wasted a month of time to communicate their system couldn't properly handle flat rate bundles. I was very upfront about the amount of work involved and offered other solutions to their devs but was met with "our system doesn't work that way". Extremely disappointed with their lack of internal communication abilities. Sales shouldn't make promises, then have a project manager come in and say it's possible, then take a month to say dev refuses to even make an attempt to modify the way their system works. I'm glad I didn't end up launching with them, if this is how they handle dev I can't imagine the system itself is very robust at all.
Hey Jon,
It's Gina, the CEO and co-founder of Stay. As I said over email, I am truly sorry we couldn't make this work. When I set out to build Stay I wanted to build a tool that solved what was missing from other subscription apps. I know we can't be everything to everyone and we do our absolute best to scope out deals before saying we can do a project. Unfortunately, after some discovery with the implementation team, we were not a great fit for Sketchbox's needs and felt it was best you choose an app that is the right fit instead of us layering on custom code to our app to try and make a square peg fit in a circle hole and have you be unhappy after launch. We are sorry to have wasted any of your time and I hope you've found a good solution for SketchBox.
The implementation was seamless and very hands off for our team because the Stay team was so hands on! The interface is super user friendly and customizable.
Karl is the best! Our team loves partnering with him on strategy. He tailors strategy to the needs of our business- we are so grateful for him!
Charles is the best Customer Success Manager ever! He always replies to my emails promptly and provides clear steps on how to accomplish what I asked. He even offers to jump on calls with me to walk me through it.
Switched from loop to Stay AI and the migration process was fantastic. Olivia was amazing, very helpful answered any and all questions. Made it a very easy and non-stressful switch. As of the platform I am looking forward to many great things, stays service is top notch and they really care about your success and that you get the most out of their platform! Highly recommended...
"Hands down, this was the best onboarding experience I have ever had. The platform itself is incredibly intuitive and easy to use, which made the implementation process fast and seamless.
But the real highlight was Tom Ryan, who was absolutely sensational throughout the entire process. His support, guidance, and strategic insights were invaluable to our launch. It’s rare to find this level of partnership and care in the tech space. Highly recommend!"
HOLY WOW!! Could not be more impressed with an app than I am with Stay. The onboarding was a breeze and super speedy! Our point person was ON POINT and very dedicated to making our launch a success. We literally had dozens of people subscribe within the first week of going live. Stay has all the features we need. HIGHLY RECO.