syncX: Stock Inventory Sync
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Reviews (929)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a highly reliable tool for automating inventory and product feed updates across multiple suppliers, locations, and stores. They highlight flexible data mapping, powerful pricing and filter rules, and safe separation of product creation from ongoing syncs. It handles many feed types and complex catalogs, and merchants consistently praise the fast, proactive support that often manages full setup and customizations.
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Unfortunately, I’m very disappointed with this app – especially the support.
Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored.
Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful.
For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here.
Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.
Hi there, we hear you loud and clear. It’s incredibly frustrating to feel like you're talking to a bot when you have a real-world business issue. We’re sorry for the delay and the lack of clarity you experienced.
Our team is currently in direct contact with you to fix these individual concerns. We’re using your feedback to improve how we escalate 'Priority Support' tickets so this doesn't happen again. We look forward to getting everything back on track for your store.
syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates. This has saved us endless problems with customers ordering out of stock merchandise. The app also offers options for archiving or removing products when they become unavailable from vendors. This feature is somewhat complex to set up, but works very well once it is established. The StockSync support people are wonderful to work with, and they will work with you until your issues are resolved. Five star app and five star support!
Thank you! 🌟 Glad to hear syncX: Stock Sync is helping with your inventory updates. 😊💕
Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.
Thank you so much for the review 😍
We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.
Hi there,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store.
We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future.
We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly.
Regarding your refund request for your stores, we have done that.
Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out.
Thanks,
Stock Sync Team
App works well...when it loads that is. My site has been delayed because this app never loads. Everything else loads on my laptop just fine, so I know it's not my connection. Sometimes app won't load at all, other times it'll load but I can't get products to sync. Frustrating.
Hi Just a Girl Clothing,
We've noted your concerns about the app's loading issues and product syncing. We appreciate your feedback and are actively working to address these issues promptly.
If you have specific details to share, we'd appreciate your input to our email address: support@stock-sync.com
firts i thought great app, can connect a lot of feeds in different shedules. but now in my shop variants are marked as sold out even if there are some available. maybe its a theme problem, maybe not. but i try to create another feed and support didnt really support at this one. i deleted the app a few times and installed it again. i also dont want to buy a allways a new plan just to find out that the feed doesnt work. pls support just help me to finish the feed, then you get a subscription again an a 5 star rating. kind regards. received 30 days trial to fix that. thx to support
Hi there,
Thank you for sharing your experience with us, and we’re really sorry for the frustration this has caused. We completely understand your concern, especially when your variants are showing as sold out even though there is still available stock.
We’d be happy to help you investigate this and work with you to get the feed working correctly. You shouldn’t have to keep purchasing a new plan just to troubleshoot the issue.
Could you please give us some time to investigate this thoroughly? We’ll check whether the issue is related to the feed, inventory data, or your theme and guide you through the necessary steps.
We really appreciate your patience and the opportunity to help resolve this. 🙏
Kind regards,
syncX: Stock Sync Team
Great product. On top of this was great support and help. I was helped by Hannah, who was amazing and fixed my issue quickly and now its all working. Just amazing. Thank you. Olimpico Sports Group.
Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you
Thank you for sharing your experience! We're delighted to hear how Azza exceeded your expectations with her assistance. 😍❤️
After on going issues, they worked very hard to fix it and frequently checked to make sure everything was running smoothly.
Hi John Julia,
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.
We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues.
Please contact our support team at support@stock-sync.com so we can address your specific issues promptly.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Best regards,
syncX: Stock Sync
I recommend this app. It helped me a lot in tracking inventory. The support team is amazing and very helpful
Thank you for your recommendation. We're pleased to hear that our app has been helpful for inventory tracking and that our support team has provided great assistance. We appreciate your feedback.
