StoreFAQ: Product FAQ Chatbot
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (158)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a clean, professional FAQ solution that’s easy to set up, even for beginners. It integrates smoothly with themes and key pages, supports general, category, and product‑level FAQs, and offers flexible design customization, video embeds, and FAQ schema for SEO. Many say it reduces repetitive inquiries, the free plan is strong for new stores, and support is fast, friendly, and highly hands‑on.
Refine
-
By rating
Easy to use and you can customize it to suit your website theme and style. Also, the support is fantastic. They respond promptly and are very helpful.
Fantastic and prompt support!
Nicole quickly addressed the issue.
Setting everything up was incredibly easy. Highly recommended!
Good customer service. Nicole was very helpful :)
Tracy Denney was a great help, understood my request and helped me achieve exactly what I needed, by adding a simple CSS code to the app I was able to get some rounded corners on the FAQ rectangle box to better match my site, super easy to do.
Great product and very good customer service. Quick to respond.
Santos solved a problem for me in just a few minutes that I had been trying to solve myself for hours. Now the FAQs are neatly integrated into our website and we can refer our customers to them. Great!
We installed this app because it was advertised as completely free. However, after installation, they changed their policy and introduced paid plans. Now, the free version is limited to only 100 views, which is unacceptable for our store. We are forced to look for another solution. This is extremely unethical, and we feel deceived and cheated by these practices. Avoid this app!
StoreFAQ is exactly what we needed for our growing catalog. The app lets us organize General FAQ, Product Series FAQ, and Product-level FAQ cleanly — and display them exactly where we want across our store.
We especially appreciate the ability to bind FAQ groups to specific pages or collections. It gives us full control over the customer experience.
On top of that, their support team is amazing — fast, friendly, and very knowledgeable. They helped us quickly solve a display issue with clear step-by-step guidance.
Highly recommended for any brand that wants professional, well-structured FAQ on their Shopify store!
StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!
Excellent app and service! Looking forward to trying out the other apps they suggest.
