Recharge Subscriptions App

Such an incredibly big fan of Recharge. One of the most powerful tools on Shopify currently and it's like 20 tools in one. Their support is crazy helpful too. Big shoutout to Pierre L., Duska, Zachary, Hoa (best implementation engineer out there) and so many more.

If you're a subscription based company, don't waste your time with any of the other apps, trust me.

Fast and clean backend interface, good looking customer facing app onsite. Competent friendly support when needed.

Conversion rate of page increased just by having the sub option available.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY!

The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying.

Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method".

It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED.

We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent.

As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!

Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.

We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.

Recharge has been great for growing our subscriptions and their support team is fantastic. They spent time with me showing all the ways we can optimize our subscription base and when I ran into an error, their support jumped on and helped figure it out for me!

We migrated from another subscription app and loyalty program, and the team exceeded expectations. They guided us through migration strategy, handled the technical lift, and ensured both subscriptions and loyalty transitioned smoothly with zero disruption.

Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great.

App to go with, if you are require more that a basic setup.

We are in the process of switching from Bold Commerce to Recharge Pro, and most of this review reflects our experience regarding our implementation, which we feel will still be in progress until later this summer when all of our subscribers are transacting on Recharge instead of Bold. Our Recharge Implementation Manager insists our implementation project was complete before we even had our first transaction on Recharge. The platform seems robust, but we haven't had time to fully explore it because we're working through the rest of our four-month implementation on our own without support from our Recharge Implementation Manager. Once we immerse ourself with the platform, we reserve the right to modify our rating, but so far, not a good start. Specifically, our experience included the following:
• We consistently ran out of time on nearly every scheduled call with our Implementation Manager and he repeatedly pushed back against our requests to extend the length of calls to correct for this.
• Our Implementation Manager resisted repeated requests to have more than one 45 minute call per week.
• Our Implementation Manager seemed more interested in marking tasks complete vs. accuracy. He grew impatient during conversations to quality check tasks that were thought to be complete, but not verified.
• Our Implementation Manager claimed he doesn’t have a phone number. When asked why, he indicated it was for quality purposes. That was either absurd or a lie, but possibly both.
• Our Implementation Manager, and later, his Manager, narrowly defined the terms “migration” and “implementation” and insisted our implementation was complete a full week before we actually transacted our first batch of transactions on the Recharge platform, and over four months prior to when the remainder of our subscribers begin to be billed on Recharge.
o Our Implementation Manager informed us that we would not have any access to him or telephone support while finishing the incomplete implementation phase, and instead, we’d only have email support to complete the implementation that he insisted was complete.
o We received no migration support for integrating Recharge’s highly-touted automation capabilities into our workflows. We were sold on these capabilities and expected to receive help implementing them as part of our implementation project. Because of this, we do not feel like we're receiving the full value of the Recharge platform.
• Our Implementation Manager was a no-show on a scheduled call and later justified his absence by claiming we “have already launched for new subs”. He did not cancel the call, and a future scheduled call was also not cancelled.