Reviews (3,146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.
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Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.
Thank you for sharing your feedback.
We're truly sorry to hear that your experience with our support team didn’t meet your expectations. We understand how frustrating it can be when a setup process doesn’t go as smoothly as planned, especially when it affects your ability to evaluate a new platform during a free trial.
We’ve reviewed your interaction internally to identify where we can improve, especially around supporting merchants with our legacy widget. Continuous improvement is a key focus for us, and your experience has helped spotlight opportunities for better processes and clearer documentation.
At the same time, we want to be transparent that our team members deserve to be treated with respect, even in moments of frustration. We have a zero-tolerance policy for personal attacks or bullying directed at our staff.
We wish you the best with your new solution and appreciate you taking the time to leave a review.
- Ty Bailey | VP of Services
The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues.
Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad.
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do apologize for the experience.
- Ty Bailey | VP of Services
Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription.
Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Pending
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.
- Ty Bailey | VP of Services
Good customer service
Thank you for the review. I’m happy to know our customer service team provided helpful support.
Ty Bailey | VP of Services
Muy buena atención y seguimiento.
Appreciate the five-star review. We are grateful for your support.
Ty Bailey | VP of Services
Allting bra, men har inte testat rekommendationen live än så får se då hur det fungerar praktiskt.
Thanks for sharing this. I appreciate your note and five star review.
- Ty Bailey | VP of Services
Vinse was responsive, nothing to complain about, frankly, it's great and i would same say perfect !
Glad to hear Vinse was so responsive and helpful. We will make sure he sees this.
- Ty Bailey | VP of Services
We love recharge for our products
Thanks for taking the time to leave a review! It means a lot to our team.
- Ty Bailey | VP of Services
Efficace, bon Service Client et facilité de gestion.
Thank you so much for the review!
- Ty Bailey | VP of Services
