Recharge Subscriptions App

Awful! Absolutely awful to migrate to! Customer service is 24hrs+ for a simple response and they offer very little help. I was able to schedule a call with one migration specialist to discuss the Excel sheet used to migrate customers, but then after that it's been silent. Come to find out, you have to PAY an additional MINIMUM of $50 for their customer service to even respond to you within 8 hours! Absolutely terrible experience migrating and will be looking into migrating to Bold immediately.

W0RST WORST WORST APP EXPERIENCE. This is the WORST app experience I've had on Shopify. I've been a Shopify customer since May 2012 - Recharge's support is non-existent. We reported errors and 5 days later... crickets. Zero sense of urgency - Initial set-up and support is non-existent. We have a subscription service in full swing and are completely struggling to integrate Recharge - no help from their "support" team. LITERALLY 27 emails (back and forth) and 30 days later we are no farther along to solving these issues.

Fairly quick and nice support so that is the highlight of this app. Had a few installation issues they took care of. Honestly I wanted to love this app and for the outrageous price tag I expect perfection. Firstly its a ton of work to get this to integrate with your site especially if you offer discounts codes. None of this syncs with the app and the coupon code options in the app is less then that in Shopify. If you have any apps that create coupon codes (loyalty ect) that will be another headache. This runs on a completely different checkout, not their fault more another instance of Shopify trying to make money from something that should be a basic feature. My store sells taxable products and coffee that would not be taxable or might have other lower rates. It's amazing to me that this is not support in the Recharge checkout. I will have to overcharge my customers on tax to use the app. Like it seems fairly common for stores to have this.

It started fine, although showing less customization than we expected, it worked fine for a year. However, once they get more users, instead of having the new rules on new clients, they forced the existing clients to accept the new rules, where they purposely make their customer support to work slower in order to have people sign up for a $99 additional cost for faster customer support. It is totally unethical to do so knowing that it would take a lot more effort and cost for clients who already have subscription customers to switch. They also have made a huge mistake where they made a change for us but mistakenly removed one of the customizations, which resulted in errors in all orders processed during a weekend! We have to take the lost of money for those orders because RECHARGE did not do their job right. We also have no other way to get it fixed except waiting for 48 hours for their response (which they promised would be 24 hours on the website). We had to get into the additional support subscription to try to get it solved faster and even that needs to wait for their approval to get it integrated. No wonder some brands who started with Recharge like we did have switched to better subscription systems. Obviously, Recharge is only for business that only need the simplest subscription feature.

Worst support service I've encountered yet - 2nd day after installing the app and we received several customer complaints that products were showing in stock for individual purchase, but showing "sold out" when trying to sign up for subscription. We researched the apps help center and came across the topic clearly listing this tends to happen frequently. Why is the checkout showing products are out of stock when they are in stock? This is normally a tell-tale sign that your cart is misdirecting to the Shopify checkout. If this occurs, please reach out to the ReCharge support team. We tried to reach out to the support team several times to resolve the issue and have had zero success - a day and a half later someone finally responded, but was so quick to brush it off like the app was working properly and responded with: "However it is very strange - I cannot recreate this!" After sending in several screenshots the contact finally replied with: "I was able to recreate this - thank you! I'm going to escalate this to my Tier 2 team, who will be able to dig into this a bit more." It has been two days and we still have not heard back. Our customers were excited for this feature, but unfortunately we cant get it to work.

I decided to use ReCharge as I wanted to offer Paypal for my subscription orders. However, after waiting 4 weeks to get a Braintree account approved I gave up on that idea (not ReCharge's fault but relevant as other merchants may use it for the same reason). I then opened a Stripe account and tried to set up ReCharge but it wasn't working. I contacted CS who told me that there is an issue where the Shopify API does not recognize the ReCharge connection, which they were trying to fix and would let me know. I've now heard nothing back for 10 days, although I've sent four emails chasing. I've read other reviews that say you have to pay if you want any decent support, which is crazy. I've given up completely and am going to try Bold Subscriptions instead

I wish i could give 5 stars, but it is still not set up after many many emails. I am so disappointed in this app. it has cost me a lot of sale, I cant even launch it because of all the issues. which I am sure could be resolved if I was responded to quickly and with detailed information

Good app but when you face any problem their customer service is not existent. This is so frustrating. When you have to pay for shopify and their app. We have 5 shopify stores and we use a lot of apps. This one has simply the worst customer service you can imagine. They just don't care because when they lock you in it's hard to get out. Just go through their facebook and read the comments everyone has the same complain. You wait weeks for any relevant answer. YES WEEKS.

There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.

IF YOU CAN AFFORD PAYING FOR ANOTHER APP, PLEASE SAVE YOURSELF AND YOUR CLIENTS MONEY AND DO NOT USE RECHARGE My previous review said that the customer service was great... They upgraded me to the advanced support because of a big problem that their software caused. BUT I think it's even worse than before.... Support takes days to reply. They assure me that problems are resolved and the same things are still happening. All my new subscribers get Recharged in double for their first subscription. It's frustrating to try an explain to NEW customers what is happening and then I have to refund them which I lose money doing because of transaction fees.... I've been growing with a rate of about twenty new subscribers per month.... So you can imagine the issues I'm dealing with.... Support is almost unexistant at this point Even though I was upgraded to the advantage level support for the issue below... BEWARE there is an issue when applying store wide discounts to your website for sales and such, even if you choose NOT to apply discounts on the Subscriptions when creating in shopify, the system does not take that into account and provides the discounts anyways. You have to manually code the discount into the recharge app, which might I add is not a simple task if you don't have the knowledge to do that. This issue cost me 250$. But they were quick to offer free advantage plan support for three months. Please read carefully when choosing this platform to make sure you don't have a similar issue. Back end could use some work. They should revise how they display upcoming subscriptions, and they don't really take into account if you have more than one type of sub, because they just bundle everything together in the back end.... could be confusing some times. Customer tagging based on subscription type should be editable, because it would solve multiple issues.... Including a list of customers for specific subs, make it easier to count how many I need to prepare, and also make syncing with Mailchimp a breeze as all my lists are managed manually now...