Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable, high‑performing inventory solution that replaces more complex or expensive tools. It syncs stock quickly across multiple stores and channels, prevents overselling, and excels at bundles, kits, BOMs, and multi‑warehouse setups. Purchase orders, currencies, and average costs are handled well. Merchants like the clean interface, fast onboarding, strong performance with thousands of SKUs, and responsive support that adds requested features.
Refine
-
By rating
disponible , simple , efficace j'ADORE sumtracker
Great product. Strong customer support.
Thanks a lot for the review! We really appreciate the kind words!
EXCELLENT APP for fast and accurate syncing between stores and also very useful with product bundles, which I had been doing manually.
I did recently decide to close all of my marketplace sites (tired of their fees) so I won't need this app anymore but it was very good while I had it and it is recommended. If I decide to go back to marketplace this is the app I would choose for my syncs.
Thanks a lot for the wonderful review :)
It's truly an honour to serve clients like you!
I was astonished to find that although there are many inventory management systems, very few both calculate average costs and provide the ability to receive purchase orders. Sumtracker is the most cost-effective option I have been able to find in Shopify's network, and their customer service is highly responsive, communicates clearly, and is helpful. I would happily recommend them, especially if you are a new business.
Thanks a lot for the kind words of appreciation :)
We strive to continue delivering a great experience.
Phenomenal support and intuitive solution - thank you!
Sumtracker has been the best inventory management solution we’ve tried so far. The platform is easy to work with, the team’s customer service is incredibly responsive, and they’re constantly rolling out new features and improvements. Happy to recommend it to others.
Thanks a lot of the kind words of appreciation! We hope to continue serving you in the best possible manner. We have many new upgrades lined up!
Very helpful support! Thank you Ankit!
Thanks a lot for the wonderful review Wendy!
Extremely helpful support. Seems to be a good replacement for Stocky since Shopify is sunsetting Stocky.
Thanks a lot for your review!
I would love to know if you have any feedback for us or how we could've improved your experience.
I had a trial version of this app to help with purchase orders. I synched the inventory, but did not allow it to make adjustments through the app screen, as all my staff access the inventory from mobile POS. I discovered that every time there was an adjustment in our inventory - adding stock, accepting refunds, etc., after a short period of time (sometimes hours, sometimes days after!) the app would reverse the change, removing the inventory we added or adding inventory we manually removed! This was super frustrating, as then our stock was out.
I went through the apps dashboard to try and see a history of changes to know what to fix, but their internal system said there were no changes on the app's part. However, when filtering through the Shopify system, I was able to find 27 times the app reversed our changes - sometimes multiple times for the same product after we fixed it.
If I could give this 0 stars, I would. It made extra work for my staff and I, and it was very frustrating that it said it was only synching information when in reality it was adjusting things behind our back, which we did not give it permissions to do.
We are sorry to hear about this experience.
During the setup process, Sumtracker displays multiple confirmations and warnings that clearly state Sumtracker will act as the master source for inventory in your store. This is a core part of how the sync works — once enabled, Sumtracker maintains inventory accuracy by syncing its records to Shopify, which can override manual changes made outside the app. This behavior is by design and is communicated at several steps before sync is activated.
That said, I understand that this may have been overlooked during setup, and I appreciate you sharing this feedback.
I do want to note that we did not receive any support ticket or message from your team while this was happening. Had we been contacted, we would have been able to explain the sync behavior, help adjust the settings, or restore inventory levels promptly.
We are constantly available for support and offer unlimited assistance with account setup and configuration. If required, we work closely with merchants to ensure everything is set up correctly for their specific workflow.
Our support team is still available if you'd like to review your account, reverse any unintended changes, or discuss how the app can work alongside your existing process. Please feel free to reach out to us at support@sumtracker.com.
Sumtracker has been a game changer for our business. We are a manufacturer that utilizes multiple local subcontractors to produce our product. Sumtracker allows us to send PO's to those subcontractors and keep track accurately. The bundle feature of Sumtracker is also extremely helpful, as we use it for the retail side (product bundles), but we also use bundles for keeping track of components that need to be ordered from our subcontractors. The staff is always very helpful when we have questions and are always open to our suggestions. I forsee Sumtracker becoming even more advanced over time, so we are excited to see new features along the way!
