Reviews (970)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

Edited November 1, 2018

Easy to use. Easy to customise too.Easy integration to shopify and also tell you analytics of the shopify customers using the swell program.

Twinklebotts
Australia
5 months using the app
March 24, 2021

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

SHEATH UNDERWEAR
United States
Almost 2 years using the app
February 13, 2023

Had an issue getting set up but Yotpo support was very responsive and got our issue fixed quickly. Thank you, Lemuel, for the great service!

Stash Club
Canada
7 days using the app
March 22, 2016

So far the app seems great! Super easy to use and set up and love that they have the option to chat with someone if we do have any questions.

Nicas Clothing Accessories
Canada
Almost 2 years using the app
October 10, 2016

I have just come across this APP and finding it very user friendly. I love the features and cant wait for my customers to start using these.

Bumkins Designer Kids
United Kingdom
35 minutes using the app
Edited August 11, 2021

Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.

Davines Malaysia
Malaysia
About 1 month using the app
January 6, 2016

I am just starting it out, but thee customer support has been outstanding so far, and the app pretty easy to use after you get the hang of it.

Rainforest Chica
United States
2 days using the app
March 11, 2023

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

Dapper Yankee
United States
7 months using the app
Yotpo - L&R replied March 14, 2023

Thanks for your feedback, we really appreciate it.

June 2, 2021

Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!

StackedSkincare
United States
5 months using the app
Edited January 14, 2022

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Pair Eyewear
United States
Over 1 year using the app