Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

Edited September 14, 2018

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.

Nashvillespicecompany
United States
6 months using the app
April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

TASCO MTB
United States
Over 3 years using the app
October 21, 2016

Excellent customer service. They respond in a flash with clear informative instructions. It's a great app and gets customers interested in signing up.

Wig Store Hair And Beauty Canada
Canada
About 2 months using the app
November 11, 2021

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Rebecca Minkoff
United States
Over 2 years using the app
October 18, 2016

I love this app as it does all the work for you to reward your loyal user. The name fits what it is design to do which is to make your business swell.

Buttertherapy Com
United States
3 months using the app
October 8, 2021

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Vintage Foundry Co
United States
3 months using the app
September 28, 2022

Joseph was insanely fast and very detailed. With his help I was able to customize all 3 of my referral popups in 5 mins. Wish I reached out hours ago!

Bee Coco Candle
United States
2 months using the app
December 30, 2022

amazing customer service. i used the chat feature and it was fast and helpful. the rep was extremely nice and took the time to help me solve my issue.

Heavenlynest
United States
1 day using the app
June 27, 2023

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

Rosemira
United States
About 1 year using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback.

July 11, 2016

I love being able to reward my customer loyalty and encourage repeat customers. This is a fun way to engage my customers and make them feel appreciated.

Yayhawaii
United States
5 days using the app