Reviews (970)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

June 29, 2021

The system works like a charm. Easy setup. Customer service also helpful when we have questions pertaining to setup or customer issues.

HALE.
Indonesia
12 months using the app
October 7, 2021

Our customers LOVE our Rewards Program! Maria did an awesome job of explaining a few areas within the program that we needed help with!

Designs by Planner Perfect
United States
Almost 5 years using the app
January 5, 2023

Great help from Angelo - he worked out all the kinks in this app for my store.

I would definitely use and recommend this app to others

Smart Sales Australia
Australia
About 2 hours using the app
January 21, 2022

Chris B was really helpful thank you! it find a solution in less than 10 min and and stayed with us while we fixed and tested the issue.

Dossier Perfumes
United States
Over 1 year using the app
April 6, 2022

Had an issue at first and their customer service was prompt and helpful in getting my referral program off the ground (Thanks Joseph C!)

SWAIR
United States
5 months using the app
March 14, 2019

the free verison have all my needs , except Instagram follow redeem points. I hope the Free verison can add instagram follow , for free .

Natural Soap Gallery SG
Singapore
About 7 hours using the app
September 17, 2021

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)

Sakara Life
United States
Over 1 year using the app
April 9, 2016

So far, so good! Swell is very easy to navigate. I haven't launched my rewards program yet, so I'll probably update this review once I do.

Little Lovelies Studio
United States
About 2 months using the app
September 15, 2016

Just signed up but it seems pretty great so far. Not completely sure how it will present to the customer but I am excited to see results.

Filosano
United States
17 minutes using the app
Edited March 6, 2017

App that finally satisfies us to reward customers who purchase printed t-shirts for us! Support was also fast when we asked few questions.

Artokingo
United Kingdom
About 3 hours using the app