Reviews (971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.
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So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!
We appreciate your feedback, thank you! We are continuing to better our products and will continue to do so to continuously provide the best customer experience there is!
I've been with Yotpo for the last 2-3 years and one thing that would make me never switch to their subscriptions and fill product suite is the lack of customer service. Of course everyone is using AI bots now, but their email reps have no sense of urgency in fixing tech issues (such as customers unable to claim their rewards). There is a serious tech issue going on where multiple customers are getting the "don't have enough points for that" message when they clearly have over enough points to claim the rewards they would like. And these are very loyal customers which has created a frustrating situation for customer service having to wait for customer service reps at Yotpo to get back to them. For this reason, we will more than likely transition to another rewards platform over the next few months.
2023 - It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-)
7/16/25 UPDATE - The app has gone from amazingly simple to everything wrong with it! Nothing works at all!
The back end says "$25 free when you redeem 500 points"
The front end says "$100 free when you redeem 500 points" AND "$10 free when you spend 100 points"
This doesn't exist at all in the back end!
When you try to contact support they say that they want you to spend $1,000s, yes you read that right - THOUSANDS OF DOLLARS to have the app work?? Like what??? The app should work no matter what! I do not believe that even if you paid the app would work as there is a MAJOR disconnect between the back end and the front end. The code just doesn't sync with the system. I believe they are experiencing a major tech issue and don't have the support to fix the bug. Customers are constantly emailing me saying the loyalty program does not work and things are grayed out when they have the points to redeem them! It's a nightmare! I regret setting it up with them. I will be switching providers as this app not only does not work but there is 0 effort to fix the problems and I have been emailing them for months begging for a fix. I would upload screen shots of the issues and communication if I could.
Negative stars in my book. Total waste of time!
Hi,
Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In August 2024, we discontinued the unpaid Bronze package and transitioned customers either to our free tier or offered an upgrade to the Gold package. In our communications at that time, sent via email and in-product, we did note that the free package would have some reduced functionality compared to Bronze.
We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended.
At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.
John B from the support team was very helpful with a quick response
excellent support from John B - thank you so much
Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
Nyle was amazing to work with. Great customer service and knowledge!
John B was incredibly helpful and speedy. He took care of the issue efficiently!
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
