Yotpo: Loyalty Rewards Program

Almost a year now that I've had Swell and i'm still in owe. Thank you for having such a great program!

Now: I've had Swell for a month or so now and I must say I LOVE it! My clients love it! Thank you for helping me give my clients a full experience. Everyone loves Rewards!!! Shoppers that just come in the store to look around wants to join the rewards program.

Then: I think i'm going to really enjoy this program!!! I used another program and for the price I paid monthly it wasn't worth it!!

I tested a few of these types of apps trying to figure out which one would work best for me. Going through the setup of a few of the competitors, something was always missing. This one had it all and worked smoothly. Each of the others has its' individual advantages, but I found Swell to have the most advantages and fit my overall needs best.

In addition, the staff is extremely helpful. They respond quickly and I have never had to go too long without having my question answered.

Swell work, Swell!

Been trialling this app for a period and we are glad to report that it works as per the name, SWELL!

Better than that, I had cause to contact the Swell guys over a very minor issue (which had nothing to do with them in the end!).

Nonetheless, Nikhil Naidu went above and beyond what you might normally expect from tech support and sorted out the issue speedily, effectively, with expertise and great humor (all late on a Friday afternoon)!

So, from all here at www.thesolidbarcompany.com, thanks Swell and Nikhil!

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

Relatively intuitive to use. Many apps either work or have some step that if you miss it they are broken with little to no customer support. These guys were responsive and helpful AND polite with my issues (totally my mistake too). Also I just have to give a shout out, we're a USA manufacturer based in MA and these guys are right down the road from us in Boston. But they were so helpful and responsive we didn't even need to go knock on their door and bribe them with beer for help! Who knew, real developer service in this day and age!!

I waited almost a year to leave a review for Rewards and Referrals by Swell. We tested every other rewards platform for Shopify and hands down this is the BEST and (more importantly!) effective rewards and referral app. It's not the least expensive or cheapest app but it pays for itself pretty quickly. The adage you get what you pay for is really true when it comes to this app! Josh and his support team are extremely helpful and responsive. Don't waste your time testing the other rewards and referrals apps like I did and just use this one.

I've been looking for a reward program for some time to use with my soy candle store that I run through Shopify. After reading many great reviews regarding Swell's ease of integration with Shopify and their excellent customer, I decided to go with them. The setup was one click of the mouse and customizing the campaigns for my needs was very simple. Josh was right there to answer my questions. I'm excited to be able to offer my customers rewards for their loyalty and the ease with which is was done is amazing! Thanks, Swell!
Lynn J.
Bon Secour Candle Company

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

I have a brand new shop in Shopify. Long chose a loyalty program and stopped at Sell.
Clear advantages:
* This application develops your customer base and develops with your store.
* It becomes paid when it makes a profit.
* The application takes into account not only purchases and birthdays, but the fact that a grateful client shares your content in social networks.

Support pleases! Because of the time difference, I get answers a day later and this is the only inconvenience.
But the level of service at the height.
Most of the time Bernard answers my questions. Everything is always very clear and attentive.
I put 5 stars!

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.