Yotpo: Loyalty Rewards Program

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well.
We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language.
As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

I realised a week into running this app that if your monthly order count on your store reaches 100 you will need to pay for this app at its price structure at that particular time (which could potentially be more than it is now) as all your customers will lose access to their rewards that they earned if you decline. So I paused the app for now to contemplate this.

This app was super easy to install and yeah, you will probably have a few questions at first as I did, but the chat feature, Josh, is right there to help. My questions were mostly "glitch" related - something they knew about and are working on fixing for me. I also did not know I had to create the coupon codes, an extra step that is really easy once you view the video (Josh sent me the link to the video as I must have missed it during the integration process). Creating the coupon codes took about 15 -20 minutes, but I am not that tech savvy and that included watching the video.

We make small-batch herbal remedies for common health concerns and just launched Swell for our rewards program. It's the perfect solution for us, since we prefer rewarding customers for loyalty and social media advocacy over random discounting. It also helps us develop a more meaningful relationship with our best customers.

Setting up the app was painless, though it does take a little time if you choose to fully customize the pop-up windows and messages that users receive. We greatly appreciate the many opportunities Swell provides to tailor the app to our own brand voice. And whenever we had questions or needed help – such as crediting existing customers with accounts with points – Josh was quick to respond. (So quick, that we think he's been cloned into a team of Joshes.)

The rewards program has been live for only a couple of days, but already we're seeing customers take advantage , and the feedback is good. Once it's been running a bit longer, we'll provide an update. But so far, we're really pleased with Swell and highly recommend it.

Easy setup. Great customisation and great support. Highly recommended!

So far, I am happy with the app, very easy to set up, can't wait to see results!

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !

Rowell was a great help and clearly communicated during my help session. Yotpo has been a fantastic company to work with over the years.