Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

March 18, 2025

My experience with my customer service representative has been great!

The Main Street Exchange
United States
12 months using the app
March 11, 2025

John B was amazing

CSB
Australia
Almost 2 years using the app
March 11, 2025

the chat support is really good.

raven
Israel
Over 3 years using the app
March 5, 2025

Quick assistance

LIVERPOOL LOS ANGELES
United States
About 2 years using the app
March 3, 2025

John B was helpful and clear. Thank you.

I and love and you
United States
Over 3 years using the app
February 10, 2025

Great & prompt help from John!

TWOOBS
Australia
Over 2 years using the app
December 11, 2024

John helped us pull much needed results. Thanks again

Odacité
United States
Almost 3 years using the app
November 6, 2024

Josh was friendly and efficient in replying to me.

Snake River Farms
United States
7 months using the app
Yotpo - L&R replied November 12, 2024

Thanks for your feedback, we really appreciate it.

November 4, 2024

Fantastic customer service. Helped me right away!

Ancestral Supplements
United States
Over 1 year using the app
Yotpo - L&R replied November 12, 2024

Thank you for sharing your thoughts with us!

October 17, 2024

Gabriel was the most helpful and incredibly patient!

Bubble Skincare
United States
Almost 3 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!