Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

November 13, 2023

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results.

One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

GRACE KARIN
Hong Kong SAR
About 1 month using the app
Yotpo - L&R replied November 28, 2023

Thanks for your feedback, we really appreciate it.

November 13, 2023

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

ETHOS
Australia
About 4 hours using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

October 14, 2023

very prompt, very professional and easy to work with

Lulu's Body Jewelry
United States
7 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

October 21, 2025

Excellent support!
The Yotpo customer service team is incredibly reactive and helpful. My request was handled very quickly and with great professionalism. Rodney D. took care of everything efficiently clear communication, quick follow-up, and a perfect resolution.
Really appreciate such a responsive and reliable support experience!

Geeli House
France
8 months using the app
September 30, 2025

Great service Team, Christian M helped me very fast and solved my pb in 5 minutes. Thanks :)

waekura
France
Over 2 years using the app
August 12, 2025

Rodney D est réactif je recommande cette appli !

Reflet
France
3 months using the app
August 7, 2025

Thank you for your help, Jefferson was offering a quick assistance!

Wancherpen International
Japan
Over 4 years using the app
June 4, 2025

Awesome support! Nyle M. was super helpful. Yotpo is a great tool.

SUPCASE | Award-Winning Cases
United States
About 2 years using the app
June 4, 2025

Customer support is always available with good service. Thank you to the Yotpo team and John B on our latest exchange!

Ron Dorff
France
Over 1 year using the app
May 28, 2025

John B. was helping me very fast and find a good solution!

BitterLiebe
Germany
Almost 2 years using the app