Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

September 23, 2024

Great help and very patient!

Art of Skincare
United States
5 months using the app
Yotpo - L&R replied September 27, 2024

Thanks for your feedback, we really appreciate it.

August 30, 2024

Useful app with great support

Bedfolk
United Kingdom
About 3 years using the app
Yotpo - L&R replied September 3, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

August 29, 2024

GREAT CUSTOMERS SEVICE!

Shak-it jewelry
Israel
Over 1 year using the app
August 15, 2024

Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.

Pair of Thieves
United States
Over 5 years using the app
Edited October 2, 2024

I so appreciate Gabriel assistance!

Awe Inspired
United States
Over 1 year using the app
Yotpo - L&R replied August 4, 2024

Thanks for your feedback, we really appreciate it.

Edited September 8, 2025

Stephanie was very helpful.

WAG
Australia
About 4 years using the app
February 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Orisha Beauty
Romania
8 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 24, 2024

Amazing customer service! Love the app.

Her Juice Bar
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

December 5, 2023

The app has a nice design, looking forward to see if it can help me grow my sales.

VAQUERO BOOTS
United States
10 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 1, 2023

They are the best - Customer service is the BEST! I mean when I say best I would give them 10 Stars

Tree Of Life Shoppe
United States
11 months using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!