Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

December 2, 2024

Vergian B. was quick to respond and efficient. Great help. Thank you

WYR Wear
United States
Almost 2 years using the app
November 6, 2024

Le support a été excellent ! L'équipe (Gabriel S) est réactive, professionnelle et vraiment à l'écoute. Ils ont pris le temps de bien comprendre mon problème et m'ont guidé avec des solutions claires et efficaces. Je suis vraiment satisfait de leur aide !

Forté Pharma
Monaco
8 months using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

October 23, 2024

John B!very helpful!love yotopo!

CHITA LIVING
Hong Kong SAR
9 months using the app
Yotpo - L&R replied November 1, 2024

Thank you for sharing your thoughts with us!

October 18, 2024

Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)

Your KAYA
Poland
Over 2 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

September 4, 2024

John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.

MDNA SKIN
United States
About 5 years using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

Edited June 20, 2025

John B was great - extremely helpful, quick to respond, and resolved the issue I was having! And I also like Rodney D.'s fast service, super helpful.

SONGMICS HOME | FR
Germany
Over 2 years using the app
July 31, 2024

Technical Support Service is great, thanks Gabriel! Very efficiency!

Lazynoon
Hong Kong SAR
About 7 years using the app
Yotpo - L&R replied August 4, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

March 12, 2024

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!

Reset Lifestyle Products
Netherlands
7 days using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you!

February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

July 26, 2023

Very good customer suppor who spent a lot of time going trough setting up that I could probably have found in the user guide !

Humble
France
About 24 hours using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you!