Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

May 7, 2023

Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.

perugiamx
Mexico
Almost 3 years using the app
Yotpo - L&R replied December 20, 2023

Thank you for sharing your thoughts with us!

May 19, 2022

Great support and great app! Customers loves it! Yotpo had increase significatly our conversion rate.

JOELLE Collection
Canada
Almost 2 years using the app
November 7, 2022

Erwin helped me a lot.
I asked him about "recaptcha" button with Newsletter sign up and he replied very quickly!

貼るだけマニキュア インココ 公式サイト
Japan
About 1 month using the app
January 2, 2023

Amazing customer service and app support! Chat feature was fast and helpful, we solve problems fast. Very satisfied.

Bottega Ludica
Italy
About 1 year using the app
March 13, 2023

Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.

Academie Valerie Ducharme
Canada
7 months using the app
Yotpo - L&R replied March 14, 2023

Thank you for writing a review — we value your feedback.

September 18, 2022

Thanks Josephine. Appreciate your help!!
The customer service is GREAT and spends a lot of time helping me solve the problem.

Riendo
Hong Kong SAR
About 1 month using the app
Edited June 7, 2023

We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience!

DovEggs-Seattle
United States
About 2 years using the app
Yotpo - L&R replied December 20, 2023

Thanks for your feedback, we really appreciate it.

August 19, 2022

Really thank you so much for the help of Alvis C.
The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.

ROSALIND
Hong Kong SAR
About 2 months using the app
Edited August 13, 2025

Thank you Nyle M. for your awesome help and your patience! Every question got an answer here and the solution is most time easy. Really one of the fastest support team that I ever experienced!

PACIFIC HEALTHCARE
Germany
Almost 3 years using the app
February 14, 2023

APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.

AMIRO
China
12 days using the app
Yotpo - L&R replied April 7, 2023

Thank you for sharing your feedback with us — we're sorry to hear that you're experiencing issues with Loyalty points redemption. Our team has tried reaching out to you, but we have not heard back. Please reach out to our support team for assistance.