Syncee Premium AI Dropshipping
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (552)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app makes it easy to quickly find and import a wide range of quality, trendy products from many suppliers. It simplifies multi‑supplier management with automatic inventory and product data sync, plus effortless order shipping updates and customer emails. Reviewers use it for data migration and custom feeds, and both retailers and suppliers report business growth. Support is frequently described as fast, responsive, and professional.
Refine
-
By rating
Benjamin me ha ayudado muchisimo con dos problemas que no pude solucionar con la IA, la IA es buena relativamente pero asi le de una orden o una pregunta precisa te dispersa con varias opciones cada vez y para un tiempo de respuesta rapido esto es frustrante porque tardas mucho en resolver
This app has been a dream to work with so far and is assisting us with growing our product offering outside of our physical locations. The team is wonderful to work with and provides top notch support very efficiently.
Hi there,
Thank you so much for such a positive review! We are glad to hear that Syncee is helping you expand your product offering and that you are satisfied with our support team.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
Happy selling!
Benjamin from Syncee, provided for me excellent service, fast, reliable, really exceptional!
Hi there,
Thank you so much for your positive review! We are glad to hear that you had such a good experience with our support and that our team could assist you quickly.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
Gute und schnelle Hilfe. Bin zufrieden.
Hallo,
Vielen Dank für deine positive Bewertung! Es freut uns sehr, dass du mit unserem Support zufrieden bist und dir unser Team schnell weiterhelfen konnte.
Wenn du weitere Hilfe benötigst, kannst du uns jederzeit über den Chat in der App kontaktieren. Unser Support-Team hilft dir gerne weiter.
Using Syncee for 3 months - Support is inadequate and app is malfunctioning
For the past 2 weeks, despite correct settings (import lists set to inactive), the app continues uploading products with 0-stock variants to my store. This results in 2+ hours of daily manual cleanup work.
The scale of the problem:
26 products with 119 zero-stock variants keep re-importing
Manually deleted 7+ times - they reappear every time
Import lists confirmed inactive - app ignores the setting
Support response: Two weeks of the same copy-paste message: "Can you test? We'll have tech look into it." No investigation, no timeline, no resolution, no follow-up.
Business impact:
28+ hours wasted on manual deletions (2 hours/day × 14 days)
Polluted inventory data
Cannot trust the app's basic functionality
Half my store runs on Syncee - cannot uninstall despite app failure
This is not a minor bug - it's a core feature (import controls) completely failing. The lack of urgency from support makes it worse. I've provided screenshots, detailed reports, and clear reproduction steps. Still no fix, no ETA, just generic responses.
Would not recommend until they fix basic import controls and improve support responsiveness.
Hi there,
We are sorry to read your review and understand how frustrating this situation might have been.
While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays.
Please feel free to message our support team via in-app chat or at support@syncee.com if you have any further questions. We are here and always open to help.
When I can setup to process, pay, and ship orders automatically it will be five stars.
Highly convenient and easily manageable.
Hi there,
Thank you so much for your positive review. We are happy that you are satisfied with how Syncee works. In case of any questions, our support team is always there for you.
Happy selling!
I'm still working through the automated fulfillment setup and configuration - quarks along the way
Hi there,
Thank you for your positive review! We are glad to hear that you are exploring the features Syncee offers.
If you need any assistance, please feel free to reach out to us via our in-app chat.
We had a very disappointing experience with Syncee.
We encountered multiple technical issues, including order search problems, fulfillment complications, and Shopify integration inconsistencies. More concerning, however, were product authenticity and IP-related issues involving items sourced through their platform. As a retailer, IP compliance is extremely important to us, and having trademark-related issues or potential related complaints for their supplier-sourced products is unacceptable.
We reported these concerns several times and requested support, cancellation of our subscription, and a refund due to the lack of usable value from the app. Unfortunately, despite multiple emails and follow-ups, no refund was initiated and the matter was not properly resolved.
We rely on transparency, supplier verification, and reliable system performance. Based on our experience, Syncee did not meet these expectations, and the lack of resolution ultimately harmed our business operations.
We hope the company improves its supplier vetting process, IP compliance oversight, app technical abilities & Shopify integration, and customer support responsiveness moving forward.
Hi there,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing.
Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements.
As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting.
We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time.
If you would like to discuss your experience further, please feel free to reach out to us directly via support@syncee.com. We are here for you.
horrible experiencia
Hi there,
We are sorry to hear about your experience.
We noticed that you recently reached out to our support team with a question about our plans, and we provided the requested information. If you are still experiencing any difficulties or have additional questions, we would be happy to help and clarify everything for you.
Please do not hesitate to contact us via our in-app chat or at support@syncee.com. Our support team is always happy to help.
