Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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After trying many chatbot and email helpdesk options, Tidio is by far the best and most intuitive tool on the market. They know their user and how to create tools that make the users work life easier.
We’re truly delighted to hear that Tidio has made your work life easier and that you find our tool intuitive. Your feedback means the world to us—it’s what drives us to keep improving and innovating.
The best AI chatbot
Thank you so much for your amazing feedback!
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.
Hi! This isn’t the experience we aim to deliver - especially when your goal was simple: live chat working cleanly on one site. The good news is that this is fixable!
A human from our support team can review your setup directly, properly separate the domains, and confirm whether the scanner issue is environmental or on our side. No AI loop, no pressure to stay.
We’ve already sent you an email so we can take a direct look if you’re open to it.
Olek - Tidio
Great app!
Very convenient to use and already saves a lot of time. It would be amazing to add an option to translate our English texts into all other languages with one click — that would make the product even more powerful and user-friendly.
Thank you so much for your review! Your feedback means a lot to us, and we'll make sure to take it into consideration for future updates.
A well designed app, we have a website and the app is used only on our website to have Lyro interact (chat) with people, visiting the website, and the customization is great, when a difficult question is asked and Lyro can not answer with the resources provided, then it is possible to add manually an answer for that question once detected, then Lyro can use the answer in future interactions, which is great. Very useful, amazingly capable app, despite I am not using all features the app has, I would say it is worth it to have it. And on top of that the support is always there to resolve any issues possible.
Thank you very much for your detailed feedback! This is what motivates us to keep improving our app every day.
There are different options, definitely cheaper than Tidio, but honestly, if you integrate everything and set it up right, the amount of things you can do is worth the effort. Its probably not for everybody, but if you do have to offer support for clients, this is a tool you should try.
Thanks for the great insight! We’re glad you’re finding value in what Tidio can do.
Title:
Easy to set up and helpful for early-stage stores
Review:
Tidio was easy to integrate with my Shopify store and the chatbot helped me respond to visitors faster during setup. The interface is clean and the flows are straightforward to configure. Still testing it, but so far it’s been useful for customer communication.
Appreciate the review! Happy to hear the setup went smoothly and that the features have been useful for your customer communication so far.
I like the app. Just need time to train it properly and add questions from customers. A bit pricing for the Lyro chats though.
Thank you so much for the 5-star review!
Tidio has become very easy to use, sometime the AI features are a little hard with the responses, so if they had free videos to show youo how to set it up, that would be aweosme
other then that it's great
We appreciate your review! In case you have any doubts, please reach out to us at support@tidio.net, the Team will be happy to assist!
