Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Tidio has been a great addition to our store. The setup was quick and integration with Shopify was seamless. The live chat helps us connect instantly with potential customers, and the AI chatbot does a solid job at handling common questions automatically — saving our team time.
We especially like how customizable the chatflows are — it feels more human than most chatbot tools we’ve tried. The dashboard is clean, and their support team is responsive.
If you’re running a small to mid-sized store and want a simple way to boost engagement and conversions without hiring more staff, this is worth installing.
We have been using Tidio for 5 years. It has generated us 1000's of dollars in returns and we love the ease of use.
Thank you so much for posting your review! It's fantastic to know that you've been with us for so long, and that Tidio generated such a great income for your business.
This app has a lot of features. I'm still figuring them out. It's not the most user-friendly app, but maybe it's just me. Shopify Inbox was super easy and served my purpose, but it had a lot of bugs...will keep trying with Tidio.
Thank you very much for your feedback! If you ever have any questions or require guidance with any aspect of Tidio, do not hesitate to reach out to us at support@tidio.net, and our team will be happy to assist you.
We've been using Tidio for years. It's a must have to build customer confidence. Adding Lyro has been amazing. It does a better job than we do when answering questions. We love it.
Thank you very much for your kind review! It's great to know that Tidio helps building your customers confidence, and that you love Lyro:)
I got the app as it was recommended to me, specifically the AI Live Chat, Lyro. I am enjoying working with the app, as it is easy to use and reduces the time spent responding to customers.
It is interesting to see how Lyro is learning more about our business. Give Tidio a shot. You'll be pleased you did.
Waggy Tails, The Visionary Pet Team.
Thank you for the 5-star review! 💙 We’re so glad Lyro is helping save time and learning more about your business — your trust means a lot to us! 🚀
Saving us lots of time in handling low-effort customer questions.
The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏
We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations.
We’ve also reached out to you via email to discuss this further and explore how we can best support your needs.
Thanks again for sharing your experience with us! 💙
Very easy to get set up and use. We use live chat with Lyro and flows. Lyro is very helpful with answering shopper questions and it keeps getting better the more information it learns. Very helpful for a small business with limited staff.
Thank you so much for your kind review! We're very happy to know that you find our app helpful and easy to use. This keeps us motivated to keep improving it.
Game changer for customer chat!
Tidio has been an absolute legend for our business. Super easy to set up, looks clean on our website, and the live chat feature keeps our customers happy. Love how it integrates with our existing systems and the mobile app means we can reply to customers even when we're out and about.
The automated responses handle the basics perfectly, and when we need to jump in for a personal touch, it's seamless. Our customers appreciate the instant support, and honestly, it's made managing customer queries so much easier.
Definitely recommend for any Aussie business wanting to step up their customer service game without the headache.
Would recommend to: Small to medium businesses, e-commerce stores, anyone wanting better customer engagement
Best feature: Mobile app and easy setup
Thank you so much for your amazing feedback! We're so happy to hear that Tidio is a game changer for your business, and how its features make your work easier.
The AI tool is great!
The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support.
The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio.
As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end.
We truly appreciate your feedback — it helps us grow and serve you better. 💙
