Reviews (1,357)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!
It is always great to see our app really helping our clients! Here's to many more saved deals :)
I was having trouble transferring the ownership of the account. Arek from Tido was great! He walked me through everything and stayed with me until it was 100% complete. I am one happy customer!
Amazing app, i'm enjoying it and it definitly get you more leads, more engagement and more interaction with your clients, especially the chat bots. I'm very satisfied and absolutly recommend it :)
Thank you so much! We are glad you like Tidio so much :)
We use this app to give our customers to get live support in case they have any questions about our products. The use case is given and the functionality Tidio offer is fantastic. Highly recommend!
Thanks for the five stars! Glad to hear you enjoy using Tidio!
So far I like this app and it appears like it will be easy to use. I'm new to Shopify so I haven't had a chance to use the app to the fullest, but the tech support was helpful when I had a question!
Thank you so much for the top rating! I hope you enjoy Tidio even more the more you use it!
Just downloaded it today - so far very happy with the customer service from Tidio support . I like that I can be available for my customers 24/7 via my mobile.
Would recommend!
www.kenzulatlas.com
Their customer service is super quick to respond and solve problems accurately and quickly. I installed this plug-in for each of my stores, which is super easy to use and helpful for my transformation.
Hi there! Thank you for your kind review :) We're happy to hear that you are enjoying Tidio, and that it supports your business.
The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!
We're sorry -- in response to the globally imposed sanctions, Tidio is suspending all operations in the sanctioned countries. Since your account has been identified as originating from one of them, Tidio has terminated your account as we've informed you via email. If your business has no connections with the sanctioned list, we can help you create a new account. We've reached out to you directly via email with a more detailed explanation.
Olek - Tidio
So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!
Thank you so much for your kind review! We always try to provide the world-class customer support :)
I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!
Thank you for the motivating and kind words! :)
