Reviews (1,358)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

Edited July 22, 2020

I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!

FEMMES SANS PEUR
United States
7 days using the app
TIDIO LLC replied July 29, 2020

On behalf of the whole Tidio team, we thank you for the review :)

We are proud to be a part of your business!

September 29, 2021

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

Kingsgrove Sports
Australia
Over 2 years using the app
TIDIO LLC replied October 3, 2021

Thank you so much for your kind words and the perfect score! Enjoy using your Tidio :)

Edited March 2, 2023

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
United States
About 1 month using the app
TIDIO LLC replied January 31, 2023

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris

Edited November 12, 2019

I used this app for my online jewelry store Studio L Jewelry. It is the PERFECT solutions for collecting leads, giving discounts, helping customers, and anything else you need for engagement on an e-commerce site. It's so easy to use and brilliantly designed. Don't have a e-commerce site without it!

StudioLJewelry
United States
2 days using the app
TIDIO LLC replied November 13, 2019

Thank you so much for your review! :)

May 12, 2016

I installed this app a few days ago, and it is already proving its worth to us from our customers, early days, however at the moment i am chuffed, and we will definitely be keeping this and hopefully it will continue to be an incredible support to the company! thanks guys, great app, impressed so far!

Endoflinefabrics
United Kingdom
2 days using the app
March 17, 2016

I just started with the trial and find the app very easy to understand and manage. I am excited by the opportunity to personally connect with our customers and help them through their purchase. Tidio Chat makes this easy. Customer support so far has been great as well. I highly recommend this app!

Newbridge Home
United States
About 17 hours using the app
Edited January 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Unbreakable Man
South Africa
Over 4 years using the app
July 24, 2019

I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!

Skinfix
Canada
21 days using the app
TIDIO LLC replied July 26, 2019

Amazing - thank you! It was a pleasure to chat with you over our support channel.

August 28, 2017

We've been using Messenger chat until now but Tidio was a great find for us. Yes it's a chat tool, but the real power comes from the ability to automate chat messages based on various events and triggers. This is really powerful and of course something you can't do with Messenger. Great app and really useful!

The Revive Club
Italy
4 days using the app
Edited August 1, 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

purfitcovers.com
Australia
Over 1 year using the app
TIDIO LLC replied October 15, 2021

Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible