Reviews (1,358)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.
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It's not completely free, not good after i used it. Just a free trial for some days i don't know how many days.
Hi, I’m really sorry to see your review — our app is available in the forever-free plan. The trial version lasts 7 days to show you the premium features of our live chat and chatbots. This allows us to maintain and grow the service. I can help you switch to the free plan now - I’ll contact you directly. Olek
Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.
This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.
Great sevice! Helphul application for the Shopify! Mike from the support service- the best! Eaily to communicate with tour customers!
Hi there! Thank you so much for the kind review :) Glad to hear that you like the app, and super happy that Mike was so helpful :) Let us know in case you have any other questions. Chris
Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!
I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design
Hey, I'm sorry to hear that you were not able to reach us. We're available on our support line and reply to emails 24/5. My team has reached out to now to see how we can help.
Olek - Tidio
I think this is the best live chat app out there. It's super streamlined and easy to use. It has really helped us up our customer service game.
Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!
I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!
Thank you so much for the kind words! We appreciate the review :)
Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!
Thank you so much for the amazing review! We always strive to provide the best customer support possible :)
