Reviews (1,359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.
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Utilizziamo Tidio sul nostro e-commerce e devo dire che è stata una delle scelte migliori degli ultimi anni. L’integrazione è semplice, l’interfaccia intuitiva e soprattutto l’automazione con l’IA Lyro è fenomenale.
Lyro ha ridotto drasticamente il carico dell’assistenza clienti, gestendo in autonomia una grande quantità di richieste ripetitive e fornendo risposte rapide e precise. Il risultato?
meno lavoro manuale per il team
clienti più soddisfatti
tempi di risposta praticamente immediati
Un’app davvero completa e moderna, perfetta per chi vuole migliorare l’esperienza utente e ottimizzare il servizio clienti senza aumentare i costi.
Consigliatissima!
Thank you so much for your extensive and kind review! We're really happy to hear that you are satisfied with our app:)
Arbeiten jetzt seit fast einem Monat mit Tidio und Lyro Chat AI und sind begeistert. Einfaches übersichtliches Dashboard, schnellen Einarbeiten und der Mehrwert der 24/7 Erreichbarkeit für unsere Kunden ist einfach mega.
Thank you for the review!
Application fluide, idéale pour répondre avec précisions et réactivité à des clients particuliers ou professsionnels. Mieux que ZENDESK, et plus ergonomique.
We appreciate your amazing review!
Es una herramienta muy eficaz, nos ha reducido los tiempos de respuesta, lo cual no solo nos genera tiempo libre para atender otros temas, sino que los clientes quedan atendidos en tiempo y forma.
Super vielfältige und schöne App.
Leider ist der Preis ist etwas zu teuer, da man jedes extra separat bezahlen muss.
Thank you for leaving your feedback and these valuable insights!
We use Tidio as our main communication and support tool, with great results. We highlight:
- Centralized channels and real-time chat;
- Automations that qualify leads and speed up responses;
- Shopify E-commerce integration and scalability to support our growth.
Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity.
Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.
Thanks for the detailed feedback, it really helps us grow!
We are using Tidio since 1 year.
We have a small team with 4 members.
They are implementing new features on a regular basis.
It is still not perfect. Some features are still missing for me, but they have improved a lot.
What i really like is the integration with shopify and whatsapp.
Thanks so much for your review!
We really appreciate the feedback. We know we’re not perfect yet — but we’ve already made a bunch of improvements on ticketing, and there’s more on the way.
If there's anything else in specific you'd love to see next, feel free to reach out at support@tidio.net. Always here to help! 💙
Me ha asistido ventas en más de 457K clp.
Thank you so much for your feedback, and we're so happy that Tidio helped generate your sales!
Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.
Thank you for sharing your experience! We’re glad Tidio has been a great addition to your store and that our support team has been helpful. Excited to see how you’ll leverage AI and flows further — and we appreciate your feedback on exportable data!
Really very easy to install and super functional, even in basic versions. It has simplified the work of customer service and Lyro when trained to answer various questions, really solves a lot of conversations that would normally be handled by a physical person. The costs are also fair for the kind of results the app brings. Absolutely recommended.
Thank you for your kind words! We’re glad to hear how easy the app is to install and how its core features are already streamlining your customer service. It’s fantastic that Lyro’s AI handles so many conversations smoothly and that you find our pricing fair. Your recommendation means a lot!
