Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

April 9, 2026

Very cool app

Cushion Embrace
United States
20 days using the app
April 8, 2026

Love using this the AI is really advanced!

Farm Door Riverina
Australia
3 months using the app
TIDIO LLC replied April 8, 2026

We appreciate your feedback!

April 6, 2026

Easy to use

BMSA Footing Solutions Australia
Australia
3 months using the app
TIDIO LLC replied April 7, 2026

Thanks so much for your review! 💙

We’re happy to hear everything’s running smoothly for you.

April 14, 2026

Ich bin bislang sehr zufrieden mit Tidio, da bei uns die Live-Chat Funktion mit das wichtigste ist. Bislang konnte keine andere Chatting-App unsere Wünsche so erfüllen.

Das senden von Produkten im Chat sieht außerdem verdammt gut aus!

Amora Fragrance
Germany
About 2 years using the app
TIDIO LLC replied April 14, 2026

Your review made our day! :-)

April 3, 2026

Absolutely incredible! Super user friendly! Has made my life as a Customer Experience Manager much smoother and easier.

AROMELY
United States
4 months using the app
TIDIO LLC replied April 6, 2026

Thank you so much for the review! 🙌

We truly appreciate your support and are glad to be part of your workflow. If you ever need anything, we’re always here to help.💙💚

May 22, 2026

La migliore chat in circolazione su Shopify. Insostituibile

AB Parts Marketplace
Italy
About 2 months using the app
TIDIO LLC replied May 25, 2026

Your review made our day. We appreciate it so much!

April 11, 2026

Es rapido el bot y si da informacion adecuada a la tienda

INNOVA-TECH
Mexico
17 days using the app
TIDIO LLC replied April 13, 2026

Thank you for the 5-star review! 💙

March 30, 2026

Well done guys

Bondeno® Bespoke Custom-Fitted Shoes with At-Home Fittings
United States
26 days using the app
TIDIO LLC replied March 30, 2026

Thank you for your kind words and 5-star rating! ⭐

May 19, 2026

I hope there can be Chinese as well, because the Chinese market is supposed to be huge

Voplls Store
Hong Kong SAR
25 days using the app
TIDIO LLC replied May 20, 2026

We appreciate your feedback on the language we could introduce. Hope you're satisfied with using Tidio.

March 26, 2026

Lyro is amazing

ZESSQAA
India
Over 2 years using the app
TIDIO LLC replied March 27, 2026

Thanks for taking the time to leave a review. We're delighted to know you appreciate Lyro assistance :-)