Reviews (16,002)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.
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This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.
Hi there — we're sorry to hear you've run into some technical issues, and we'd like to help if we can. Reach out through our contact form and our team will be in touch to assist: https://bit.ly/contactTT4B
This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.
Thanks for sharing your feedback, and we're sorry to hear you're not seeing the targeting options you're looking for. This article may be helpful in breaking down the targeting options available on our platform: https://ads.tiktok.com/help/article?aid=9600
If you'd like to speak with our team directly to learn about your advertising options, feel free to reach out here: https://bit.ly/contactTT4B
Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult
Hi there — we're sorry to hear you're having trouble posting! To reach our support team, please submit a ticket here with more information so we can look into the issue you're experiencing: https://bit.ly/3jSJ3aI
Our Business Learning Center also has a great list of resources, tutorials, and courses that can help you get started: https://bit.ly/bizlearning
Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.
I tried to log on and it just keeps saying account doesn't exist. I logged in and out on my phone to confirm I'm set up as a business but it's just not working.
Hi there — we're sorry to hear you're having trouble accessing your account! Please submit a support ticket with our team here so we can help: https://ads.tiktok.com/i18n/feedback
I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.
Hi there — we're sorry for any frustration, and we appreciate you bringing this to our attention! We've flagged this for our team to look into, but in the meantime, you should be able to proceed at the county level if you're unable to find your city in the dropdown menu. Our team would be happy to help if you need additional support — just submit a support request here: https://ads.tiktok.com/i18n/feedback
** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original)
I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company
I have tried to run Tik Tok Shop and there was a bug related to warehouse location, requesting us to change addresses, I have done it and in the middle our account was disabled because of "suspicious activities", we are running business on several other marketplaces without any problem. We have provided the information that was requested by email, and our appeal was denied, we have 15 days to provide more information, we have provided exactly what Tik Tok requested. Can someone assist us?
Hi there — thanks for sharing your review, and we're sorry to hear that you've been unable to register for Ads Manager! If you're still running into this issue, please submit a support request here so our team can help you get up and running: https://ads.tiktok.com/i18n/feedback
it wont let me log into any of my tiktok accounts. it keeps saying it cannot fins my accounts. Please help
We're sorry to hear you run into login issues with your account — at this time, we were experiencing a technical issue that is now addressed. If you need support getting started on TikTok, please reach out to our team here:
https://bit.ly/3QdGQo0
Not able to log on. Once I arrive at the section for entering my business account info the app crashes.
We're sorry to hear you run into login issues with your account — at this time, we were experiencing a technical issue that is now addressed. If you need support getting started on TikTok, please reach out to our team here: https://bit.ly/3QdGQo0
