Reviews (16,005)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

June 16, 2021

nice tiktok is a very fun app platform with cool videos and hot content, quite beautiful and eloquent

lookingvibrantcom
United States
5 months using the app
TikTok Inc. replied June 21, 2021

Thanks for your review — we're happy to hear you're enjoying your TikTok experience! If you have any questions getting started, feel free to reach out through our contact form and our team will get in touch to assist you: https://www.tiktok.com/business/en-US/contact

July 2, 2021

Super easy to use and didn't give me any issues. The whole process was really fast and it was user friendly.

Wildflower Beauty by Jessica
United States
3 minutes using the app
TikTok Inc. replied July 7, 2021

We're glad to hear you're enjoying your experience so far! If you have any questions along the way, feel free to send a message to our team here and we'll be happy to assist: https://www.tiktok.com/business/en-US/contact

July 4, 2021

buena una aplicacion sensilla de usar funciona y convierte bien, espero tener los mejores resultados tiktok good

Mocca Beach Store
Italy
9 minutes using the app
TikTok Inc. replied August 31, 2021

Thank you for your review! If you have any questions along the way, feel free to reach out to our support team here: https://bit.ly/contactTT4B

Edited July 14, 2021

A little confusing at first, but very useful app in social media sharing platform, business and marketing.

GEM▪︎IN▪︎EYE Cosmetics
United States
About 2 months using the app
TikTok Inc. replied July 22, 2021

Thank you for your review, and we're glad to hear that TikTok has been a useful marketing tool for your business! We know that getting started is the hardest part — our Business Learning Center has a great list of resources, tutorials, and courses that can help along the way: https://bit.ly/bizlearning

July 27, 2021

Super easy to use and didn't give me any issues. The whole process was really fast and it was user-friendly.

Farawlaya.com
Egypt
13 days using the app
TikTok Inc. replied July 27, 2021

Thanks for the great review, and we're happy to hear that you've had a smooth experience! If you'd like to learn more about advertising on TikTok, check out our Business Learning Center for some helpful resources and tutorials: https://bit.ly/bizlearning

September 3, 2021

Very smooth app
super nice
super responsive
very very very goooooooooood
Thank you TikTok. :)
God bless

JJ Anchors
Philippines
10 minutes using the app
TikTok Inc. replied September 8, 2021

Thanks for your review, and we're so glad to hear you're enjoying your experience with TikTok! Our Business Learning Center has a great list of resources, tutorials, and courses that can help you make the most of your advertising experience: https://bit.ly/bizlearning

March 31, 2022

I think tiktok shop so much, it boost my business a lot and make fun when I increase the traffice, so amazing, thank you so much.

Matein
United States
3 days using the app
TikTok Inc. replied August 1, 2022

We're so glad to hear that you're enjoying your TikTok experience and seeing a boost in traffic! If you have any questions along the way, feel free to reach out to our team anytime for assistance: https://ads.tiktok.com/i18n/feedback

November 2, 2022

it was easy to set up and didn't take more than several minutes. Good job and making it easy for merchants to use.

The Floral Atelier
Singapore
About 2 hours using the app
November 13, 2022

Very easy to use. Fast and effective wait time for product approval take longer than expected but still good overall

Nii’kinaaganaa Trading Co.
Canada
4 months using the app
November 16, 2022

Set up seemed simple. I am waiting for my products to sync before I consider an advertising campaign

The Unreality Store
United Kingdom
About 5 hours using the app