Reviews (16,008)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

April 22, 2026

goods

MTIzone
United Arab Emirates
36 minutes using the app
June 3, 2026

Super Begleitung aller Prozessschritte! Das hat sehr einfach geklappt!

Flavour Fix
Germany
12 minutes using the app
June 3, 2026

D'une extrême facilité ...

Kelrya
France
4 minutes using the app
June 3, 2026

todo bien

patitasperushop
Peru
About 16 hours using the app
April 27, 2026

que esta facil de usar

Teaevolution
United States
3 days using the app
April 28, 2026

reconnaissante pour l'aide apportée le pas à pas est efficace

mapo-cosmetics
France
4 days using the app
April 18, 2026

easy app navigation

vodnn
United States
5 days using the app
June 2, 2026

Très bien expliqué

Wowfind
Switzerland
About 2 hours using the app
May 26, 2026

I removed all of my products from TikTok Shop through Shopify because the support experience has been absolutely terrible. Technically, nothing is working...

Whenever an issue comes up, getting actual help is nearly impossible. There is no real support, the live chat is broken or useless most of the time, and emails either get ignored or answered with generic copy-paste responses days later. Impossible to set-up a store (all docs rejected...)

For a platform that expects businesses to trust them with orders, customers, and revenue, this level of support is beyond unacceptable. Problems stay unresolved while sellers are left wasting hours trying to contact someone who can actually help.

TikTok Shop completely fails at that. Obviously the only low IQ ppl use this platform, but they are also customers.....

ETEREO New York
United States
About 1 year using the app
April 17, 2026

Really simple.
Thank you

Lemon Tree Design New Zealand
New Zealand
About 22 hours using the app