TikTok

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings.

(Update) Talked with a TikTok help rep and they confirmed it's an internal issue. They explained that they would send the problem to another team and get back to me, giving me a ticket number. Then received an email from a random gmail account asking me what the problem is. Explained it again with screenshots. Then this person asked me to pay them to have the problem fixed. So not only did my problem go ignored, my email was also shared to scammers.

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.

Easy setup, the app did most of the work. I did have to go into Shopify and double check each item, but as we are a new business that's only 80 items. As we continue to add, we know what to do.

We attempted to create an advertising account but encountered significant difficulties with the verification process. Despite submitting 12 different photo ID verification attempts, we were unable to successfully complete the verification requirements.
Your overly complex ID verification system is likely deterring thousands of potential customers from using your platform. This restrictive approach to verification is unnecessarily limiting your business growth.
Unfortunately, due to these technical barriers, we will not be proceeding further.

Best regards,
The Soccerbooks Team

Took me half day of time and couple days to get this set up. Some products still not locked into the correct category

Nothing but problems with continual app errors since I've installed. I've opened several tickets, none have helped so far.

I just submitted another because my products have disappeared from the app with multiple new errors displayed.

I'd love to sell on TikTok but at this rate I'm doubtful that will happen with this app.

It was easy once I was accepted. I also wish there was a better way of setting up accounts via ipad and not having to go to a laptop. May be they can fix that and be able to adapt to phones and ipads. Other than that I'm surprised at how fast this all came about, again, once I was accepted.