TikTok

We’ve had a terrible experience with this app. After identifying a major bug, documenting it in a video, and submitting countless support tickets to TikTok, we continue to receive copy-paste messages as if the issue were our fault for not knowing how to configure the app. We generate six figures in sales on TikTok Shop, and it’s unbelievable how we’ve been ignored and disregarded. This is no way to treat sellers.

The setup steps are easy to follow however, when you are linked to another site like Shopify- TikTok automatically scans your site for all products and posts them without you choosing what to post on TikTok so it was a scramble to get control over that as I have many items for sale that I don't necessarily want on TikTok due to the 3 day turn around rule.

Great way to increase sales through shopify. Just make sure to set up with seller shipping if you use your own 3PL to automatically handle fulfillment!

Got stuck on the phone number. The system automatically populate with hyphens. Kept getting error code but would not tell me what it was. Spent time trying to find out. Did several things people said to try. Finally I just decided to remove the hyphens. It worked. Wasted an hour figuring this out. A notice saying no to use hyphens would have been nice.

The day after I deposited a bunch of money to start running Tik Tok Ads on my Shop, I suddenly get an email saying I have received a ticket with 6 violations for using "other creator's content on TikTok Shop". -- WHICH I ABSOLUTELY DID NOT. And when I clicked on the link the ticket says it's unappealable. It made me so mad that I spent the last 2 weeks creating my own designs, had already posted several videos and finally decided to put $$ into ads and THEN receive this nonsense, and it has the nerve to be unappealable!!!! Pissed me off so much that I immediately deleted my shop and am now trying to get my money back that has not yet been spent on ads! And it's a lot since it had only been a day and a half.

TikTok is an ever growing platform, and despite the scrutiny its receiving in the states it has a robust UI and shopping system. Vendors should consider using the sales channel to garner a new/different customer base.

This is good on the shopify side but setting up an account and changing my email for this account has been a pain in the butt. I had to get a text to setup an account but the business number is a landline... there should be a call feature and changing my name works fine in the app but is extremely buggy using a desktop computer.

I've sold on a number of platforms and while they all have their quirks and annoyances, it usually takes me a good few years to hate the platform and a fair while longer to consider removing it entirely from our sales funnel.

I installed Tiktok as a sales channel but a few days ago i already HATE this platform with a passion, there are so may things wrong with it, from not accepting tracking numbers, to the app completely not working, I've already removed over half our stock from this app despite only adding it a few days ago. i have little doubt the other half will follow and so too this app in a day or two.

Awful App, Rubbish Service, Waste of time, money and effort save yourself dont install this app

It's a very confusing setup. I'm never sure when or if my store is active. Adding products is unclear. It seems like there should be an easier way to set up a store.

Refused to recognize my account with my phone number. Every time it sent me a code, I put it in and then I got an error, unrecognizable account! Super frustrating, especially since I have already synced my account to shopify and am able to log into my account.