TikTok

It was really easy to connect TikTok with my site, however setting up a business account is not an easy thing to do, i have to request and submit multiple repeated document. over all, everything is ok

TikTok Shop is relatively easy to set up, but it's also very involved. i see they try to make things "simple" and thank god they put the banners on the dashboard to alert you as a seller that you've got to take care of something but honestly, it's so much to handle - setting it up and keeping it running. I am hoping to take some dedicated time to go through some of the How To videos and that that will clear things up. It would be helpful if as a seller/creator, we understood more about how the system will promote us, as it seems there are so many OPINIONS only, and not actual info coming from TiktTok. Everyone's just guessing and posting their guesses. That seems counterintuitive. Also, I want to mention that online chat support has been amazing in most cases. SOmetimes the forum or FAQs just can't answer a question quickly and when you have a customer issue, or you are trying to avoid issues or a violation by finding out the right thing to do, they've been extremely helpful, and most times, easy to understand (doesn't seem to be a language barrier as with other platforms).

We've been in business for over 22 years and probably have about 20 apps in our Shopify store. We advertise on every medium possible. We've never experienced so much difficulty or lack of support as we have with this application and regardless of what information we supply to their "support" team, we get no resolve. They want social security numbers, Tax IDs, all locations, all application information, etc. I just counted over 200 emails to support requesting assistance and support continues to provide circular and repetitive unhelpful responses.

Seems easy at first but it quickly broke down. It was very frustrating having to update info in all the locations in my Shopify account before TikTok could assign a warehouse. Then, even though my business appears to be verified, I'm now being asked to provide trademark authorization to list my own products that are currently in my Shopify Catalog!! This is almost making me want to give up.

App is giving mixed messages and results ....

I keep receiving emails telling me that my shop has been approved to sell apparel and I need to download the tik tok app in my shopify store to upload my catalog.

I tried to do so in order to upload my catalog and received the message that my application was actually rejected

but yet I was approved to purchase $70 a day advertising ( in a rejected shop) ?!?!?!

Also, how do you reject a shop that has been in business over 20 years with my business license, EIN number and reseller certification all submitted ?!?!

Very confusing and frustrating !!

I would like to give your poor instruction A VERY BIG ZERO. Verifying My ID took days to be completed. it gave me anxiety and I was very stressed out. It has nothing to do with my intelligence as much as it has everything to do with your POOR INSTRUCTIONS. You should be clear about verification should happen with both a mobile and laptop, not one or another. Please try to give CLEAR INSTRUCTIONS, PREFERABLY STEP BY STEP INSTUCTIONS to avoid anxiety which is unnecessary. Thank you.

. I have wrriten TT about what is going on with my account. These people do not reply back until someone write a review. I need help putting my stuff on TT, The ads runs great. But to open my store on TT is a dead deal because no one will reach out to you. I can not find my id , Its really hard.

I just wanted to say creating the TikTok pixel for tracking purposes and adding it to your Shopify account is super easy and straightforward once you have created your business and ad accounts. You don't need any other application and the process was totally free. I can't wait to start creating a lookalike audience and utilising the platform to increase conversations and revenue.

I was invited to create a shop through Shopify. I was so excited to open this new sales channel, but I soon became so disappointed. I connected everything through my Shopify account but didn't realize that TikTok required additional information, even though Shopify already had ALL that information. They permanently closed my account. After trying to chat for help to see if anything could change this, I was told there wasn't a solution. Not something any business owner likes to hear. Now, the only way I can activate a new one is to create a new email and phone number. This makes it easier to create fraudulent accounts. No wonder so many consumers say they buy things and end up getting knockoffs on TikTok. I would never buy anything. I will not set up an account until they let sellers reopen accounts.

Difficult to sign up with TikTok Shop as a business as one requirement is a passport. The Chat with us feature is worthless as one just gets the run around and no solid answers. Started a ticket but then email received saying they did not understand what I needed and yet I was very clear with photo and description so just a waste of time trying to get this to work. Also saw limit of $40 shipping cost I could charge and I want to know what shipping company would ship a 49 lb. box 19"w x 19L x 13"h, $800 value, Adult Signature required at time of delivery for $40 from MN to LA If there is a shipping company who could do it for that, please let me know as our discounted rate was much more than that.