TikTok

Horrible app and experience selling with TikTok. Their platform is no where near ready for big time. Their functions are primitive and certainly don't support providing a good experience for buyers or sellers. We've deactivated our listings on TikTok and won't be back.

We have generated a lot of extra sales since installing the TikTok Shop integration. It is fairly easy to use, but does require additional management for product listings and customer service.

Installed this app as was invited to open a TikTok Shop. I was excited to try and went through the setup. Got stuck at "Locations" I have 2 locations that are not standard locations, one is an email address and the other is another app. The TikTok app will not let me complete the setup, as these two locations do not have the "State" field completed. They don't have address fields that can be filled in.
Submitted a ticket to TikTok, to find out it was the wrong department. Submitted a ticket to the other department, to find out I need to submit a ticket to the other department that I tried first. The "Integrations and App Department" told me it was a Shopify issue, not theirs. Went to the App to try to get support, guess what, it takes me back to the TikTok Integrations Department support, who will not fix their app. They wrote the app, not Shopify, so they need to fix it. Can't get my products in to TikTok to even try that out.
Still, apparently I can take out their extremely expensive ads if I want, that apparently is working (from the same app). For $30 per day, I can advertise on there. Not sure where it will send them to as the TikTok shop is not working.
I am sure it probably works for some, just don't get an issue and need to speak to the support, because no one wants to help.
I will not be using them if their support is like that. Furthermore, I have no faith or trust in them.
Sad really as I was looking forward to using the shop.
I notice they don't bother with replying to feedback either, so they are probably not trying to improve anything.

Only any good if you only have 1 location setup on Shopify, as we have multiple locations it is unusable as there is no way to select the location so it just fails to connect as it has just randomly selected our Amazon Location which is located at a different address to the address setup in TikTok

What can I say; button presses and you are ready to go on setup.
The only issue that would come up is the signing in with the TikTok profile itself, so make sure your Company account is within your purview.

Very easy to set up in shopify and connect to their store. Tiktok team is VERY responsible and quick which is awesome. None of the other social media's are as quick to respond as TikTok is and that is why TikTok will stay around and go far as a social media platform. Sometimes I think their policies are strict compared to others, and their appeal process needs a little tweaking- but I think as a new social media platform they will figure that stuff out as they grow. Capcut is AWESOME.

Integration only works for ads, which I wish I knew before spending hours trying to figure out why my products were not showing on TikTok Shop. Update from TikTok was:

"Our eCommerce solutions are undergoing a complete overhaul and eligibility and availability have been restricted due to this. This temporary pause means you will be unable to showcase your products directly from your Shopify store through your TikTok profile.

It will not be possible to activate your TikTok Shopping feature at this time, however, we do hope to have a solution to this soon and will be rolling out our new and improved Shopify integration to all our clients.

You can still use your catalog to create Video Shopping Ads which will present your products in a storefront-like experience, but this will require a paid campaign to be launched and will still link back to your website for purchasing rather than the transaction being conducted on TikTok."

Nightmare trying to get TikTok Shop running. What seemed like a quick, simple installation has ground to halt, stuck in the mode "We're Getting Everything Ready" when trying to sync my products from Shopify.

Numerous support tickets with screenshots, a loom video and full explanations have just had the issue pushed around from person to person. Now I am told it is with the "internal team" and who knows when I will hear back on that.

I really wanted to give this a go. Seemed like a no-brainer to try this, put up shop Shop Ads and see if we can get some traction. But, it has taken SO much time I that can ill afford. I am giving up.

Easy to set up and very clear explanation on what are the requirements. Multiple options are well informed for the varios options and level of ownership

It was an easy experience for the second time around. but they suspended my ads account due to inactivity which I understand but also, I feel like they shouldn't do that due to small businesses trying to figure out everything by themselves. That's the only reason why I put this aside for awhile because I was confused with everything but hopefully this time around I understand it better.