TikTok

Registration takes too long and has bugs at every step. Moreover, customer support is not responsive. I'm talking about 30 days waiting without answer or progress.

Unbelievably bad. Product sales channels are ignored; it takes hours to map products to categories because they must be done individually. Just an absolutely poor app that isn't worth the time or the effort of setting up.

I've been trying to sync my Shopify store to TikTok for over 5 months now. TikTok Support leaves a lot to be desired, and they don't seem to care if the issue gets resolved or not. They don't reply to tickets and just close them out instead of fixing the issues.

This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.

Updating my review:

I decided to try again, I never got a response from my support tickets and didnt see that there was any specific update from my last attempt, but I have seen a few changes inside of tiktok.
This time attempting, there was a new banner notice that said it will overwrite any items you have in tiktok. Since I have had a number of problems with the shop, I figured what the heck. The prompts were almost the same as before when setting up, but the mapping of items process seems to make items better than before. Out of the 100 items I have in my store, only 18 needed some manual intervention to point them to the right item. This is a major improvement from my first couple of attempts.
Now that I have TikTok synced with my Shopify, I can add, modify, deactivate, and delete items from the Shopify control center. I haven't had any orders since the new sync, so I cant speak to the notification abilities in shopify.
I am only giving it 4 stars because I still have 23 "orders errors" that say there were fulfilled but are not in my shop inventory. These orders are from months ago and all show completed in Tiktok shop. So the app still has some improvements to get a 5-star but its a lot closer than it was.

Previous 1-star rating:
Nothing but problems created on both sites. Synced items between Tiktok and Shopify are not correct. I get notice that I need to map items but when when I go through the process to map, it says the items are already linked. when I try to unlink items, it says I do not have any items linked, Is there a way to completely start the sync/mapping from scratch?

Second, When I first connected Tiktok to shopify, it somehow created a secondary warehouse location. I do not have a second location and now many of my items in the tiktok shop say I am out of stock on many items at the secondary warehouse that doesn't exist. I tried manually adding the warehouse to the shopify locations but it says it can sync it because its a duplicate location in Tiktok. How do I resolve this?

Nobody has been able to resolve the issues the integration created and I have contacted tech support multiple times. I provided screenshots of the issue and the errors, but it seemed that I was either talking to AI or the person could not to understand what I was saying. Multiple times support provided the same "fix" even though I showed that there was no change. Now my Tiktok shop and my Shopify store have issues related to the integration that I am unable to get help on restoring.

Great when it works. Pulls order into Shopify where I can fulfill the order and adds customer to my Shopify Customers list which is great! Can run campaigns for promos and TikTok offers many campaigns that help boost my sales. Been using it 3 months. BUT, the past week all of a sudden none of my TikTok orders pull through to Shopify like they are supposed to where I fulfill the orders. I have reached out to TikTok support on 5 different occasions and never got 1 response.

I would give 0 stars if I could. It caused a tik tok javascript pixel sandbox error on my site that I cannot for the life of me get rid of. Tik tok is ABSOLUTELY NO HELP. They dont care at all. I have contacted every department possible and NO ONE will help. Terrible customer service- Do yourself a favor and avoid this app - worst mistake I ever made

Error message when trying to connect my tiktok shop to my shopify store. Continue to get the same error message "Oops, please reload page" with no other explaination. Tried 3 different browsers and got the same error message. App is a waste of time.

I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product.

I'll have to wait until they come out with more granular features before I can comfortably switch to it.

Cant ship Tiktok orders on shiopify. Very frustating. Orders should go to Shopify just like META orders. They also hide all information and make it hard to ship orders for customers.