TikTok

I was super intimidated by setting up this App mostly because it took me so long to set up my Shopify store, I didn't want to screw it all up with an App. Also, the "Pixel" sounded complicated. However, the way that Tik Tok broke it down into small, very understandable steps helped reduce my anxiety by at least 90%. Before installing the App and directly connecting my Shopify store with TT, I DID quite easily set up a couple of super simple ads - again thank you Tik Tok! I highly recommend this App!

Dec 2023 UPDATE: Our account is now PERMAMENTLY DISABLED - due to lack of activity!!!

What a joke it is to try to advertise legitimate products on this platform!

October 2023 - Incredibly difficult and frustrating app. Very difficult to setup, practically impossible to get support, when you go to create a ticket, you are told you don't have access to your own account to create the ticket?

We wasted $500 to get an ad credit and got ZERO conversions. I would not waste your time on this app or on TikTok advertising.

We receive several hundreds of orders on TikTok Shop daily. Unfortunately, TikTok Shop app doesn't do a very good job at sync'ing orders, especially after the orders are shipped on Shopify. Tracking number does not get sync'ed to the orders on TikTok Shop as it should on many orders so I have to manually add tracking numbers to each orders for hundreds of orders. Of course, their support staff doesn't even understand what the issue is and just asks to provide Order ID, Order Status, Shipping Provider, Tracking Number, etc. for all hundreds of orders. Are you serious? To provide all these information for hundreds of orders will take hours and days.

setting up my tie Tok shop was very user friendly. even though I am a season software tech, setting up e-commerce is new. thank you to the developers for keeping all user in mind. I also appreciated the business validation process, allows customers to shop with confidence.

I am a little puzzled by the reviews here. My experience has been a nightmare. For two weeks I have been trying to get my store verified. No response from TikTok Seller Help Center in 16 days. Only automated cut-and-paste responses from their Feedback Form which don't address the issue. I can't get a useful human response no matter how I try. TikTok sounds great from all the reviews, but I can't get support at all to get it started.

Watch for Data Loss in New Version!!
We have been using this app for the ads pixel integration, but upgraded to use the new Tiktok shops functionality after being prompted by Tiktok.
We were using Silk before for Tiktok shops, and I encourage you to continue to use Silk. This integration will wipe your Tiktok shop of all listings and then most listings will have some sort of error, but none of the links work for you to fix it. We've had a ticket open with Tiktok for about a week and nobody seems to have any idea how to fix it, meanwhile our Tiktok shop has been decimated.

This was easy enough. Unfortunately, I spent 2 weeks uploading my products last month. Now, I have duplicates. It would be great if there was an option to delete all of those without browsing all of my products.

With multiple businesses in completely different industries, tik tok has boosted eyes to my brands everytime. Make sure rules are followed or else you will not have a platform to promote and showcase your brand.

A vast majority of their 5 star reviews are AI generated. Just read them and you'll see. I don't understand how Shopify allows all these fake reviews on their platform.

App is very limited in what you can do. Does not sync product orders between TikTok Shop and Shopify. Pretty much a pointless app.

Horrible, absolutely no support, error messages. One minute you have access to all the tabs and the next they are gone and nobody can help. I will not be using it. I thought it would have gotten better at this point but it has not.