Reviews (16,013)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

September 10, 2023

Watch for Data Loss in New Version!!
We have been using this app for the ads pixel integration, but upgraded to use the new Tiktok shops functionality after being prompted by Tiktok.
We were using Silk before for Tiktok shops, and I encourage you to continue to use Silk. This integration will wipe your Tiktok shop of all listings and then most listings will have some sort of error, but none of the links work for you to fix it. We've had a ticket open with Tiktok for about a week and nobody seems to have any idea how to fix it, meanwhile our Tiktok shop has been decimated.

Plum Deluxe Tea
United States
12 months using the app
September 1, 2023

This was easy enough. Unfortunately, I spent 2 weeks uploading my products last month. Now, I have duplicates. It would be great if there was an option to delete all of those without browsing all of my products.

Cooki Bloom
United States
Almost 3 years using the app
August 18, 2023

With multiple businesses in completely different industries, tik tok has boosted eyes to my brands everytime. Make sure rules are followed or else you will not have a platform to promote and showcase your brand.

Chirp Shop
United States
11 days using the app
July 31, 2023

A vast majority of their 5 star reviews are AI generated. Just read them and you'll see. I don't understand how Shopify allows all these fake reviews on their platform.

App is very limited in what you can do. Does not sync product orders between TikTok Shop and Shopify. Pretty much a pointless app.

GodefroyBeauty
United States
9 months using the app
Edited March 17, 2026

Horrible, absolutely no support, error messages. One minute you have access to all the tabs and the next they are gone and nobody can help. I will not be using it. I thought it would have gotten better at this point but it has not.

JaeBee
United States
9 months using the app
TikTok Inc. replied March 10, 2022

Hi there — we're sorry to hear that you've run into some issues setting up your ad account, and we'd like to help if we can! Please submit a support ticket here so our team can look into this: https://bit.ly/3CpunpO

July 4, 2023

honestly the setup of this is so frustrating. The synching makes no sense. products show pending in Shopify and on tiktok show approved. the two dont work well together. im a very tech savvy person. I have now had to hire someone and even they're confused...

Kasa Karly
United States
11 months using the app
July 21, 2023

How does this useless app have 4.8 stars? This app serves no purpose at all. You can set up ads on TikTok without this app. You cannot even sync your Shopify catalog to TikTok. Complete garbage. I have wasted days for nothing. TikTok and Shopify both should be disgusted at misleading customers.

Sheair Butters
United States
7 days using the app
Edited August 25, 2023

Easy to set up and good results. Could use a little more help finding and setting up good relevant videos for my particular Niche.

My Home Goods and Gifts
United States
4 months using the app
May 24, 2026

awsome

ForgeX
United States
6 days using the app
July 8, 2026

Einfach und Super

figuren-und-antike
Switzerland
29 days using the app