Reviews (16,025)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.
Refine
-
By rating
Great
Easy to use, good user experience
Dopo aver disinstallato sotto consiglio dell'assistenza Tiktok, e reinstallato, l'applicazione va in errore su tutto! Da 1 settimana che il problema non si risolve, nonostante i ticket e la gestione dei loro esperti.
Easy to set up
It was easy enough
very user friendly, easy set up
good
As a small business owner, my experience selling on TikTok Shop has been nothing short of a nightmare.
A simple shipping adjustment automatically canceled 4 of my orders and fully refunded customers, even though every order had been shipped and delivered. I provided tracking and delivery confirmation as evidence, yet support responded with nothing but templated replies and policy deflections. I fully absorbed the losses as the seller.
To make matters worse, my legitimate licensed products were repeatedly flagged as counterfeit, while a quick browse of the platform reveals countless sellers listing items with no licensing rights whatsoever. The enforcement is selective and inconsistent.
After multiple escalations, it became clear that TikTok Shop's support system is designed to protect customers, which is understandable. Still, it offers virtually no meaningful protection for honest, good-faith sellers.
I have since removed all my products and closed my store. I would not recommend TikTok Shop to any small business owner until they invest in a seller support system that is fair, responsive, and consistent.
Good experience
pretty self explainatory ! quick simple
