Reviews (16,008)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

April 30, 2024

I wish there was a guide to ensure that the pixel, was set-up properly. It seems like the process was smooth, but I'm not until I start running ads.

GiftFooly
United States
About 23 hours using the app
April 29, 2024

Horrendous. Nothing works. Nothing syncs. No support.
So buggy and convoluted.
Really disappointed and frustrated.

NIKITA
United Kingdom
Over 2 years using the app
April 29, 2024

All fabulous but PLEASE ADD - Personalisation option :)

TilleyTree
United Kingdom
Over 2 years using the app
April 27, 2024

terrible ,can't get connect with ads account and customer service only reply during 48h

Alididihair
China
4 months using the app
April 25, 2024

I would not recommend. To cumbersum to manage and no leniency at all. too many restrictions

Ocean Botanicals
United States
About 1 year using the app
April 24, 2024

Absolute crap. The biggest waste of time when trying to upload products to the store. I am not about to retype all my product information all over again.

Skin Body Health
United States
Over 2 years using the app
April 13, 2024

I love the creativity and the templates make content much easier to create and much more accessible to those without too much experience.

Born, Bred & Buttered
United Kingdom
Almost 2 years using the app
April 2, 2024

Will not connect our accounts; completely unusable

Lotto Sport
United States
8 minutes using the app
March 30, 2024

The setup seems pretty easy. The instructions were clear and simple!

Occasions Imagined
United States
About 1 month using the app
March 18, 2024

The process to setup and prompts were easy to follow

JSHEA ESSENTIALS
United States
About 1 hour using the app