Toki Loyalty Program & Rewards

Beyond excellent — this app is in a league of its own.

I've tried several loyalty apps for my Shopify store, but Toki is on a completely different level. The level of customization is outstanding — you can truly tailor every detail to match your brand and your business needs, which is exactly what I needed for Piedra de Toque.

But what really sets Toki apart is the customer service. Jason has been absolutely incredible throughout the entire setup process. No matter the issue, he was always there with a solution, quick to respond, and genuinely invested in making everything work perfectly. Every single problem I encountered was resolved — and resolved well.

What truly impressed me is that if you need something custom or a specific code tweak, their team just does it. No hassle, no back and forth — they get it done quickly and professionally.

If you're serious about building a loyalty program that reflects your brand and delivers a great experience to your customers, look no further. Toki and their team are worth every penny. Highly, highly recommend!

Great Support

Jason, our support point of contact, was absolutely amazing! It took us quite a bit of time to get everything fully set up on our end for our loyalty program, and throughout the entire process, Jason was patient, responsive, and incredibly knowledgeable. He went above and beyond to help us get the Toki side of things configured correctly and running smoothly.

Any time we had questions or needed clarification, he was quick to jump in with clear guidance and thoughtful solutions. His support made what could have been a very overwhelming process feel much more manageable. We truly could not have gotten everything up and running as efficiently without his help.

We’re very grateful for Jason’s partnership and highly recommend working with him—thank you for the outstanding support!

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Great program, all the right tools are here to set your business up for success, and their team, particularly Jason, is SUPER helpful for getting everything set up and dialed in immediately. As someone who has gone through countless add-ons to my shopify store that have been a waist, this is one of the good ones. Can't wait to see what they continue to develop!

If you’re looking for a Shopify rewards app that gives you real creative control, Toki is honestly impressive. The level of customization is huge — from design options to reward rules and point-earning mechanics, it feels less like “using an app” and more like building your own loyalty universe. If you can imagine it, there’s probably a way to make it happen in Toki.

That flexibility does come with one small side effect: you may occasionally find yourself thinking, “Wait… I can customize this too?” Thankfully, Jason and the Toki team are incredibly supportive throughout the setup process. They were responsive, patient, and genuinely helpful in turning our ideas into reality.

So if you’re the kind of brand that has creative loyalty ideas beyond the standard “earn 1 point per dollar,” Toki is definitely worth trying. Powerful, flexible, and backed by a team that actually helps you succeed — which, in the Shopify app world, deserves reward points on its own.

Toki has a lot of great features that we were looking for, specifically the ability to do loyalty and have a wallet pass in one platform, and for a much better price than some other options we've used before.

Jason has been so available and helpful to us during set up or whenever any issues have arisen, and he's even called out some things he noticed with our program after it went live. Jason and the team have also been very accommodating to features and updates that we've expressed desire for and done things to improve the platform based on our direct feedback with him.

I do think the UI could perhaps get some updates to be a little clearer, but Jason has always been available to help us execute anything or help us work through snags so that hasn't really been an actual issue for us. Overall a great a loyalty option for a smaller company that still wants more robust features without the enormous cost of things like Yotpo.

Before choosing Toki, we tested several popular loyalty apps, and Toki outperformed them all. Its functionality and pricing are genuinely unmatched. Jason’s customer support has been exceptional, and the team has been incredibly accommodating to our specific program goals.

Highly recommend for anyone seeking a cost-effective, customisable, and powerful loyalty app.

Using the Toki Loyalty Program has been a wonderful experience for us. The platform is easy to set up and offers a high level of customisation, which makes managing our loyalty programme seamless. I’d also like to highlight Jason’s support throughout the setup process — he has been extremely cooperative, responsive, and patient in answering all my questions, even with the time difference between Canada and Singapore. Truly grateful for his guidance and the excellent service provided.

Cost, Service and Delivery - Toki has it all.

For any business that is struggling to work out what to work with to delivery a great experience for their customers you must be able to adopt new approaches. I've been doing my business for 12 years and no loyalty app even comes close to the delivery by this team. Safe to say I'm telling everyone I know about it.

Need custom methods to reward customers? No problems.
Need a way to showcase the widgets and integrate it directly into customer accounts - not a problem.

In fact I havent gotten through to a problem they could not solve.

And this is why it is worth every penny - which is bursting with value.

You simply can't go wrong on this one.