Toki Loyalty Program & Rewards

Toki Loyalty Program & Rewards

Reviews (97)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 26, 2024

Working with the Toki team has been a breeze. Brilliant minds with answers to every problem. Their app has made our day-to-day significantly easier. They have replaced Loyalty Lion capabilities + several more that LL was missing. The backend is intuitive and easy to navigate. Highly recommended.

Clocks and Colours
Canada
4 months using the app
March 26, 2024

We just started using Toki for our reward program, and I really want to share how great it is so far. Elise and her team are super helpful. They answer all our questions fast and make it easy for us to get started. They're really nice to work with.

We also really like how Toki looks. It's new and different, which makes our program stand out. It gives our customers something fresh and fun, plus some cool features too.

Lev Baby ™
United States
About 1 month using the app
March 8, 2024

Toki has been pretty amazing so far. For the past few years we've been looking for a good rewards + loyalty + referral system, finally we found this one with ALL the features we want. All the settings are easy to navigate, the interfaces for front-end and back-end are very pleasant to use.

Although the pricing can get hefty if you want all the features, but there are options to start easier and then progress into more advanced functionalities. The only suggestion I have so far is to have a longer trial period for new users, there are so many things to configure, it's not an easy task for any small business to complete within two weeks time.

We are very looking forward to launch our membership program with Toki's help.

CHOP SUEY CLUB
United States
5 days using the app
January 23, 2024

The future of loyalty programs. Toki is a game changer that offers the most up to date tech for a modern loyalty program. The team offers amazing support, and a great platform. We switched from Loyalty Lion and have added 3x the features overnight. Toki is your MUST HAVE loyalty program if you are looking to elevate your brand!

plug
United States
5 months using the app
January 22, 2024

Toki has been a really excellent partner as we explore our entry into Loyalty and Referral. Elise and her team have been extremely accommodating and receptive to feedback, often building our requests directly into their product roadmap. We've ben focused on referral first, and I'm exciting to expand our Loyalty program next!

DIGGS
United States
9 months using the app
November 30, 2023

Absolutely love the Toki rewards program plugin for my Shopify store! It seamlessly integrates into my website, making it incredibly easy for customers to earn and redeem points. The customization options are fantastic, allowing me to tailor the program to fit my brand perfectly. Plus, the analytics feature provides valuable insights into customer behavior. A must-have for any e-commerce business looking to boost customer loyalty and engagement!

Armatura Bespoke
Canada
10 months using the app
November 27, 2023

We've been using Toki for our loyalty program at our store and have found their service to be notably reliable and efficient. We had some questions about integrating Toki with other tools we use, and the team provided clear, detailed solutions that really demonstrated their expertise and commitment to customer satisfaction. This level of support has significantly eased our workflow. Couldn't recommend more

SAM
Canada
About 2 months using the app
November 21, 2023

This system is SOOO good! The support I have received from the team has been outstanding so far and I'm very excited by the prospects ahead. The interface is easy to setup and integrate and the functionality is simple and outstanding. There are many tutorials to help, alongside live chat with fast responses.

I have tried several loyalty apps - this is hands down the best one I've experienced.

5*****

Jim Charles Shoes
United Kingdom
About 1 hour using the app
Edited November 16, 2023

Can't say I recommend, sadly. Saw the positive reviews and decided to give it a go, but even with help from their team it still was far too complicated to set up and get working. I reached out to the team to see if they could help since they're seemingly very new, and I assumed still working out some bugs.

It ended up being way easier to go with Yotpo loyalty and I don't recommend this app at all. Plus the team, while helpful, just doens't know what they're doing.

Pig of the Month BBQ
United States
25 days using the app
Toki replied November 16, 2023

Hey Lea! Our team got on 3 onboarding calls with you and spent 10 hours setting up the most optimized loyalty program for Pig of the Month (rewarding for purchases, socials, etc). They designed a full rewards page with your branding, a customer Loyalty Account page and a wallet widget.

Our time as a small company is valuable, just like yours, but unfortunately we can't spend so much time with a company and do so much for them for free. We wish you would have come to us with your concerns prior as we certainly would have done anything in our power to help. You did not show any dissatisfaction on our calls making this a confusing situation for our team. We wish you the best!

August 3, 2023

We recognized the importance of a loyalty program for our brand, and sought a solution that could offer more than just cash back and incentives to our customers.
Toki was that solution!
Our goal was to have a platform that would allow customizable loyalty programs and a referral system where customers can present their own apple/ google wallet pass to not only give discounts but also to receive credits in doing so.
In addition the exceptional level of customer support provided by their customer support is unbelievable. It exceeded any other support experience we had encountered before. The product itself is outstanding, constantly evolving, and has proven to be highly effective in increasing customer engagement and boosting revenue.
If you're seeking a way to actively engage with your customers beyond SMS and Email, we highly recommend the Toki app.

Dr Jen Natural
United States
3 months using the app