Transcy: AI Language Translate
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Reviews (2,570)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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ATTENTION: AFTER WEEKS STILL NO REFUND OR PRODUCTIVE REACTION! It seems we have to open a dispute....
Bad technical experience. We're waiting for a refund of almost 1000 USD for several months now... very bad support with slow or no communication. Can't recommend Transcy!
Hi there,
This is Saha. I’m truly sorry to hear about your experience and completely understand your frustration.
According to our records, your refund request was submitted on Feb 23, and I responded the same day, offering to investigate the issue and identify the root cause. In that message, I also sent a collaborator access request so we could review your store more thoroughly. The email was opened, but we didn’t receive a reply. I followed up again on Feb 24, which was also viewed, though we unfortunately didn’t hear back.
At the moment, I can see that the Transcy app is still installed on your store. I just wanted to check if you’re open to continuing with us, I’d be more than happy to personally assist in resolving the issue and ensuring everything works as expected.
If you’d prefer not to continue using the app, we can absolutely review your case and consider a refund for the remaining unused period
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Best regards,
Saha
Transcy by FireGroup Technology
This APP is awesome!
First of all the settings and everything is super smooth and user friendly.
Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website.
I would recommend this APP to anybody that wants to expand their Shopify store.
Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally.
-The Transcy Team-
The app is very buggy, many times pages inside the app doesn't even load.
Hi,
I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.
I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?
I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to resolving this for you.
Best Regards
Brian
Transcy by FireGroup Technology
Waste of money, app is not working on mac
Hi sir,
This is Kane
We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?
We’d be happy to look into this and help resolve it as soon as possible.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Kane
Transcy by FireGroup Technology
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us.
-The Transcy Team-
Anna and Mary are pretty supportive. Thank you for the help!
The team is very supportive, they answer and solved my problem very fast!
They helped us solve the problem quickly and professionally.
We have been using the app for several years now.
Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!
Great app. Anna is wonderful in customer service.
