Transcy: AI Language Translate
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Reviews (2,566)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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I had several situation that I had to address when I first installed Transcy. Seri helped me through out the setup process and she was very attentive and understood my problem accurately. Very good communicator as well. Without Seri, I probably gave up on setting up Transcy. Thank you so much for all your help Seri!
The app itself is good. Language auto detection works, auto translation met my expectation (although, I have to edit a lot of auto translation and I expected that from the begging). What I love is that language and currency converter displays in the same menu box. This makes it easy for visitor to maneuver.
The shopify Main page couldn't be edited for some system limitation which Seri said they are working on it, so I am just waiting for that to happen.
Dear Hikaru-san,
This is Seri, and thanks so much for your feedback.
It's my pleasure to assist you, and as I informed via our existing live chat, our Dev is working on Main page issue with priority, and hopefully we can deliver a fix this week.
About translation quality, I informed our Dev team too to see if we have any resolution for it later.
I will keep you updated with our progress via our chat, and have a great week.
Best Regards,
Seri
Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!
Hi Alper,
I'm Maria and we are deeply sorry for your bad experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. Based on the main issue with translation, as usual our app will work properly and is compatible with most of the current themes, however with strange theme as well as special theme, if it's not working with our app, we need to check it further and try to adjust or even if customize it manually to work with our app, we're here willing to help and try our best, we did not want to give up anything immediately if it's out of our control, so it's the main reason why we need more time to check and I highly appreciate your empathy in this situation
I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest
Regards,
Maria
Transcy - Translate Language and Convert Currency
Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin access to be able to edit my markets, I explained multiple times that I was not going to give said access as it would be in breach of customer data legislation and would expose my customer data to a third party (they were requesting orders access).
The support team ignored my explaination and kept saying that this was going to be the only way to fix the issue. As we weren't making any progress and the support team insisted on getting me to grant them access to my customer data, I asked for a refund. Then I was told that as per their t&cs, if I refused to give "staff account" access that would be against their refund policy and therefore I couldn't get a refund. I explained that I shouldn't find myself in the position of breaching data law in order to be compliant with their policies but again that fell on deaf ears.
Through their behaviour they've shown how little they care about data security so I wouldn't recommend this app to anybody. Besides, the refund request is now "being assessed", I doubt I'll ever see the money again. Waste of time.
Hi Giuseppe,
This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through.
Since translation and currency are working under Shopify Markets rule, that's why we ask for the Markets permission (Shopify has defined that to access Markets, it will require those permission). However, it was our mistake for not understanding your explanation about your country privacy policy.
Our Support team has contacted your via our support system to process the next action of your request. Hope to hear from you soon
Regards,
John
Transcy - Translate Language and Convert Currency
I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months.
Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous.
Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own.
When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site.
All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future.
In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!
Hi there,
I'm Bellamy from Transcy and we're deeply sorry for this inconvenience causing to your experience
In relation to your issues as well as feedback, we have seriously noted and will try to improve them in the right way. Also we have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support
For the process of escalating case, because sometimes there're complicated issues and it involves in third party app or from theme, so some of agents are not competent to investigate and give the relevant solution for your case, then they need to escalate to higher team to do it. By the way, we're trying to improve and enhance our human resources in term of skills, especially technical knowledge so that they can handle most of complex cases by themselves. Therefore, we highly appreciate your empathy on this situation
Hope to hear from you soon
Regards,
Bellamy
Transcy by OneCommerce
The app is easy to use and has great customer support that'll help you to set up Transcy in your online store.
Hi there,
Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Justin
Transcy by OneCommerce
support is nice and competent. unfortunately with 1000+ products, the app doesn't make sense (checkout not translatable, corrections not possible)
Hi Roman,
Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have
With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.
For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.
Best Regards,
Diego
This app is great for beginners as well as advanced users. The customer support team is very responsive. Thank you Harwin for your kind assistance!
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
I asked the support to help me with the setup of the currency, Jennifer answered super quickly and helped me in the next 30 sec! Loved the service!
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
Veloci nel rispondere, ottimo supporto tecnico, dovevo aggiustare una collezione sul sito perché non volevo farla tradurre e mi hanno aiutato subito
Hi Salvatore,
Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
I really recommend this App I tried to work with them but unfortunately, they don't Support the RTL language till now but will be waiting to have Arabic language guys, such great customer service.
Hi Rayan,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Basically, our app still support Arabic language (RTL language), however depended on theme, there are some conflicts between our app and theme, so our app will not work properly. Therefore, case by case we need to check further.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
