Transcy: AI Language Translate
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Reviews (2,568)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need.
All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc.
We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center.
The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords.
Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets.
There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
Thank you for the detailed review and for sharing how you've set up your multilingual Shopify store!
Translating across 8 languages with GPT API integration, custom product feeds, and manual translation control is no small feat. It's great to hear that Transcy's keyword exclusion list and find-and-replace features made a real difference for managing your international stores.
We hear you on the product translation sync speed. Syncing translated content into Shopify's database for API requests and XML feeds can take longer than expected, and we appreciate your patience in working around it.
Glad the team could help resolve the issues along the way. We'll keep working to make the experience smoother.
To your global success,
-The Transcy Team-
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Thank you for the kind words! Making multilingual stores feel manageable is exactly what we're here for. Glad our support team could be there when you needed them.
To your global success,
-The Transcy Team-
App function is little complicated, and wish the manuals improved and renewed. But support is so kind and fast
Aw, thank you! So happy to hear our support team could help. And point taken on the documentation, we'll keep making it better. In the meantime, don't be a stranger; we're always here when you need us!
-The Transcy Team-
We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier.
What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly.
Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.
Thank you for this wonderful review! We're so glad the app has been a reliable part of managing your multilingual stores.
Raymond will be especially happy to hear your kind words. We'll make sure to pass them along to him and the rest of the support team.
Wishing you continued success with your international stores. We're always here whenever you need us.
-The Transcy Team-
insane pricing
We're sorry to hear that. We offer a range of plans for different store sizes, including a free tier. If you'd like, drop us a line at support@transcy.io - we're happy to help find the right fit for your store.
-The Transcy Team-
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Thank you for sharing this! We'll pass your kind words along to Raymond. Knowing that you feel supported whenever you need it means a lot to us.
To your global success,
-The Transcy Team-
非常不错
you should pay for everthing after you install. i did not like that i did uninstall then fuc*ked my all currently translate. it was a big regret !!!!!
Hi, and thank you for the honest feedback; we're sorry this ended the way it did.
Just to clarify: Transcy includes a 7-day free trial from the moment you install, so you can test everything before committing; nothing is charged during that period.
We're always happy to walk merchants through the setup and billing before they commit — our team is on live chat 24/7.
-The Transcy Team-
great support
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore.
He broke the links, translated literally.
I just uninstalled it
Hi there,
This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app.
However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you.
Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated.
If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal.
Looking forward to hearing from you.
Best regards,
Brian
Transcy by FireGroup Technology
