Transcy: AI Language Translate
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Reviews (2,570)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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Love this app for translating our Shopify store, especially the custom liquid sections—it’s a game changer.
Wishing we could tweak the custom sections ourselves down the line, but for now, Transcy’s nailing it with the auto-translate feature, something we missed in Shopify’s own Translate & Adapt app.
Big thanks to their support team—Cris, Giselle, Polaris, & Bo—you folks are awesome! Got our language switcher looking sharp in the footer and blending in seamlessly with our theme. Really appreciate the help!
Hi Eric,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
Excellent support, nothing beats theirs. Great features.
Only con is that it is maybe a little bit expensive compared to competitors. Wish the growth and premium plan was the same at the price of growth.
But great reliable application. And support is 10/10 (I have used them the support a lot hahaha)
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Just downloaded the app, wanted to make sure all was working, Giselle, an absolutely 10/10 customer support rep, helped me make sure all was working smooth for my store and customers, stayed on chat for 30 minutes would have had to be to make sure all was operating smooth. Now my store is fully optimized for other currencies and language. I have to mention again Giselle, one issue we faced when making sure all was working, was a glitch translating a timer on another app, she and her team went into my stores code and personally saw to it that the issue would not persist, and fixed it! Can't say enough. Great app, even greater team support!
Hi Samuel,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
I hope this review is helpful to someone trying to decide between Transcy and Langify. I recently integrated Transcy into my Shopify store, and I am beyond impressed with the functionality and support provided by this app. Coming from Langify (customer for nine months), I can say that Transcy is more feature-rich and offers a better overall translation experience on your site. Here are a few of the key differences:
1. For starters, Transcy translates all of our 3rd party apps. Langify doesn’t do that. This has been a noticeable upgrade to the shopping experience on our site for Japanese and Thai customers. The complete translation makes the site more aesthetically pleasing and imparts a greater sense of trust.
2. The ease of finding and replacing translations is excellent. The UI/UX is integrated into the Shopify backend, making it more native and intuitive.
3. They also offer DeepL integration, which is much better than Google Translate.
4. Automatic content checking is a huge time saver. It will tell you what has changed at the source of truth and quickly take you to what needs to be updated.
What truly sets Transcy apart, however, is its unparalleled customer service. The customer service team has been exceptional from my initial inquiry to the post-installation support. They are knowledgeable, responsive, and genuinely dedicated to ensuring the success of their clients. On several occasions, they went above and beyond to assist me with customization requests and answer my numerous questions, guaranteeing that the app perfectly aligned with my store’s look and feel. Through all this and across several agents over eight plus days of technical solutioning their customer service demeanor never wavered. They were always polite, responsive, and genuinely friendly. I can say without reservation that this was the best app onboarding I’ve ever had.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
After several months I need to adjust my review : Stay away as far as you can!
- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content
- we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total.
- Suddenly former pictures from an older version appear on translated websites.
Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations.
Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!
Hi Etablissements,
This is Hana and we personally apologize for those inconvenience causing to your experience
In relation to your issues as following:
- For hreflang as well we SEO. Firstly as hreflang, according to Shopify, Hreflang tags and meta tags are automatically created for every international domain or subfolder that you set up. Your sitemaps also include all published languages to help search engines detect the different languages on your store, for more details can be found here. In case you want to customize/edit it further, please contact Shopify for further support because it's out of scope and we're not allowed to touch or edit anything on it, we just support how to translate your SEO on other languages
- For the search function, as one of my colleagues gave you a clear explanation, but we're deeply sorry if this information is being missed to notify you, we will take it into consideration about its notification so far
- For the color variant, it's because of the translation conflict, for making it easy, once you edit the variant manually into different languages, Theme will not understand those manual translation and it leads to its broken format, because Theme will not support to show variants into multi-languages, it just support on default language. The best solution is to remove the manual translation of variants in app, but on store font is still being translated automatically by AI translation
- "- Suddenly former pictures from an older version appear on translated websites" => we're waiting your collaborator request so that we can check the root cause and fix it soon
- "Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!" => the best way is to downgrade to a lower plan and then upgrade to the Growth plan again, I make sure that your translation will not be affected anything. Once you downgrade, your target language will be unpublished, so you just publish it again when you upgrade
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Hana
Transcy by OneCommerce
This app is just what I needed to translate my store, which is actually built with a third-party app, and it did the job perfectly!
Loved the advanced options that come with the basic plan alone.
And most importantly, the customer service is impeccable. Karina was very patient and helpful, delivering prompt and beneficial assistance.
Thanks!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Had a technical error that required some help from their team and not only were they right on it, but they even helped remove some old code from the theme that was causing the app to malfunction. After Cris and the tech team got on it, it was fixed in a matter of hours! The team is super kind and helpful and I was glad they extended help beyond the functionality of the app to get it to perform the way I wanted. Thanks so much, Transcy! We will continue to use you across multiple of our Shopify stores :)
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Great app and great support!
Giselle and tech team support managed to fix some custom site features ( one of them to translate meta fields and objects ) in short time, which is commendable compared to other apps where I got after a minimum of 24 hours the "not possible" response.
Hi GEORGE,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Easy and user-friendly tool. If something doesn't feel so easy, then there are always helpful hands that can assist you 24/7 and help with whatever is needed. For example, I was struggling with some menu translation issues and Comei quickly helped me to resolve them. Overall really happy with the service.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
The App works great, especially using the machine translate option. It's still a lengthy manual process checking everything but overall, it's very convenient. Shoutout to the Customer Service Team. They do a great job and reply immediately with helpful tips, screenshots or links. This helps a lot during setup or if you can't find the right place to change a translation.
Hi Benedikt,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
