Hextom AI Translate & Currency

Hextom AI Translate & Currency

Reviews (1,234)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and intuitive, with fast AI bulk translation that preserves manual edits and adapts tone. It’s seen as more powerful than Shopify’s native tools, handling dynamic content, SEO hreflang, and customer‑only pages. The built‑in currency converter and flexible translation workflows save significant time. Support is frequently praised as fast, patient, and thorough, especially for complex configurations.

January 28, 2025

Na meerdere apps te hebben geprobeerd ben ik hier het meest blij mee. De support is ook erg fijn en behulpzaam.
Voordeel is dat deze de enige is voor mij die ook goed werkt met mijn 3th part app.

Yellow Rebel
Netherlands
7 days using the app
December 17, 2024

Översätter inte allt direkt utan måste göra vissa manuella åtgärder, dock är supporten snabb och ger bra hjälp och bemötande

Dorre Home
Sweden
6 months using the app
October 26, 2024

La migliore per le traduzioni automatiche e conversioni di valuta a differenza di tutte le altre in cui è necessario witchare manualmente

My Store
Italy
About 7 hours using the app
September 15, 2024

Me descargué la aplicación y aunque tuve varios problemas, el equipo técnico me ayudo a solucionarlos rápidamente. Estoy muy contento con la app, gracias a ella pudo vender en cualquier parte del mundo:)

Set Solution
Spain
17 days using the app
August 27, 2024

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

COTA
Hong Kong SAR
About 2 months using the app
Hextom replied September 16, 2024

Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.

August 16, 2024

Awesome app ! Well designed and intuitive, I had an other translation app that was much worse for much more. This one is more affordable, with lots of usefull features. Support is very reactive and competent ! Simple to use and very good AI translations

A must have !

Transforverse
France
1 day using the app
July 30, 2024

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below:
Your request (94xxx) has been updated. To add additional comments, reply to this email.
I have to unload this APP!

ESENG-DE
Germany
About 24 hours using the app
Hextom replied August 30, 2024

Hello,

We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced Translation" feature. You are more than welcome to try our app and the "Advanced Translation" features, powered by OpenAI ChatGPT-4, which offers much better translation quality.

We've sent a few emails but haven't received a response. Could you please check your inbox and spam folder when you have a moment?

We look forward to assisting you further.

July 11, 2024

It's incredible how much you can get here for free and how professionally you can integrate the languages. You can even select the Shopify theme, and it integrates perfectly into the announcement bar, where the social media links are also located. Then just adjust the colors and hide the theme's own language selection, and ta-da... you have additional languages to choose from. A great added value for our customers. Simply brilliant! Now we are of course also looking at the other apps from Hextom and are excited to see what they offer. Keep it up! *****.

HalloGeschenk.de
Germany
1 day using the app
Edited July 24, 2025

Update: when you purchase extra words, you don't get them. The app is not working properly, contacting support is only agitating.

App is working pretty good, works well with the Taiga theme. But the translate AI is horrible, 50% of lines is wrong and it randomly doesn't translate bits of text at all. It also translates identical lines totally different and is not consistent at all. You can't trust it to translate languages you don't know. They charge you alot for it, which in my eyes is not appropriate with the quality delivered.

Card-Binder.com
Netherlands
About 1 year using the app
April 15, 2024

Traduction efficace et facile à gérer. Forfait gratuit idéal pour les sites se lançant à l'international.

Temporalis
France
2 months using the app