Hextom AI Translate & Currency

After testing 5 other apps on the Shopify store I was delighted to find TMS. It works exactly as I wanted with a really user friendly and intuitive interface and I could start as soon as I downloaded it without much need for instruction.

I had one small hiccup and wrote to customer service and they came back immediately, not only did they provide the solution, but they also went into my store and did the work on one of my pages to show me how to do it on the others.

I would wholeheartedly recommend this app for translations.

Great customer service and must say, blown away from the AI-translations quality! Karen did a great job to help us!

Payed for the prodcuts, but there isn´t any translation. Payed for nothing. Don´t know why there are good reviews. DE to Finnish

Karen provided us an excellent support experience. Its a pretty useful app because it combines the new native language features of shopify with automatical translations, but also the option to translate by yourself.

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:

"I believe this should be removed. The canonical is not needed if you have reflang"

And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!

That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?

We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.

Customer service responded very quickly and was very patient in resolving issues.

Great app, very easy to use and saves a lot of time with translations. Manual edits are preserved, and the support team is super helpful and responsive. Highly recommended!

At first glance, it seems easy to use — but there are a few things to keep in mind.
I was building a new shop, so the issues weren’t too critical for me, but you should watch out for the following:

Indexing: Make sure everything is working correctly and that no links are broken. There’s a selector conflict in the Tails theme (the support team is helping me with this).

Basic translations: Double-check them several times — sometimes they don’t apply as expected.

Once everything is set up and running properly, I see no reason to use anything else.

I recently purchased additional credits for the Hextom Translate My Store app, and while the credits didn’t show up in my account immediately, the support team responded quickly and resolved the issue very efficiently. Frank was incredibly helpful, kept me informed throughout, and made sure everything was sorted fast. The app itself is also very intuitive and a huge help for multilingual stores. Highly recommended!

Mi trovo abbastanza bene con questa applicazione. Devo anche ammettere che comunque il costo è importante e che quindi potrebbe essere migliorata. Comunque funziona abbastanza bene.

Invece per quanto concerne il servizio di assistenza, devo dire che funziona molto bene, ho avuto qualche problema dopo aver acquistato dei crediti di traduzioni, non si sono caricate, ho scritto prima nella loro chat e poi via mail, la persona che mi ha seguito è stata cordiale gentile ed ha saputo risolvere il problema tra il sabato e la domenica. Quindi ottimo servizio. Continuerò a lavorare con loro.