Reviews (917)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

August 27, 2025

Very good support! Vani

Stijlster
Netherlands
About 23 hours using the app
TrueProfit Real-time Profit & LTV tracking replied August 27, 2025

Hello Stijlster store admin,

Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit!

I also wanted to introduce a powerful new feature you might find helpful:
You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview

Best regards,
Vani
TrueProfit Support Team

August 16, 2025

Good app, and the support are very reactiv, Vanu help me to configure the app

CURVANA
United States
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied October 8, 2025

Hello CURVANA admin,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit.

We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates.

You can learn more about how to set it up here:
https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees

Best regards,
Vani
TrueProfit Support Team

August 12, 2025

Ho parlato con Gabriel: competente, veloce e diretto, mi ha aiutato a risolvere tutto, in poco tempo!

Petwellness
United States
7 days using the app
TrueProfit Real-time Profit & LTV tracking replied August 13, 2025

Hello Petwellness store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Gabriel
TrueProfit Support Team

July 30, 2025

Support super professional. Better than competition

gofor360
Italy
About 4 hours using the app
TrueProfit Real-time Profit & LTV tracking replied July 31, 2025

Hello gofor360 store admin,

Thank you so much for your kind words! We're truly thrilled to hear about your experience with TrueProfit.

We’d also love to introduce you to our COGS Quantity-Based feature—an enhanced way to track Cost of Goods Sold with greater accuracy. This option allows you to define cost based on the exact quantity sold, which is especially helpful for businesses with volume-based pricing or variable cost structures.

If you have any questions or need assistance setting it up, feel free to reach out via live chat or email us at support@trueprofit.io. We’re happy to help.

Warm regards,
Lewis
TrueProfit Support Team

July 28, 2025

smooth app and awesome customer service, Durra really helped me with the first steps and get all data synced, I really do recommand

FUMI CASE
United States
3 days using the app
TrueProfit Real-time Profit & LTV tracking replied July 29, 2025

Hello FUMI CASE store admin,

Thank you so much for your kind words! We're truly thrilled to hear about your experience with TrueProfit.

We’d also love to introduce you to our COGS Quantity-Based feature—an enhanced way to track Cost of Goods Sold with greater accuracy. This option allows you to define cost based on the exact quantity sold, which is especially helpful for businesses with volume-based pricing or variable cost structures.

If you have any questions or need assistance setting it up, feel free to reach out via live chat or email us at support@trueprofit.io. We’re happy to help.

Warm regards,
Durra
TrueProfit Support Team

July 11, 2025

Sehr hilfreiche App, um die Kosten realtime im Auge zu haben. Die Übersicht ist perfekt. Und der Support war auch total hilfreich. Absolut zu empfehlen.

IN LOVE WITH PAPER
Germany
8 days using the app
TrueProfit Real-time Profit & LTV tracking replied July 16, 2025

Hello IN LOVE WITH PAPER store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Gabriel
True Profit

July 8, 2025

One of the best and cheapest, precise Tracking Apps.

Vani really helped me out to set my stuff, i was done in under 30 mins with 4 different markets. W Support!!!

Luma
Germany
About 8 hours using the app
TrueProfit Real-time Profit & LTV tracking replied September 12, 2025

Hello Luma store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Vani
TrueProfit Support Team

July 5, 2025

Great Support, Great App

Thank you, Vani — you’re truly amazing! I really appreciate your helpful and supportive attitude. You always go the extra mile to make sure everything works smoothly. I'm extremely satisfied with both your assistance and the TrueProfit app. Keep up the great work!

Profitape
Germany
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied July 6, 2025

Hello Profitape store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

July 4, 2025

a Lana me ajudou muito, recomendo muito e o atendimento foi perfeito ! consegui tirar todas as minhas duvidas com a Lana ela foi muito paciente e gentil comigo. obrigada

Lyro
Japan
1 day using the app
TrueProfit Real-time Profit & LTV tracking replied August 20, 2025

Hello Lyro store admin,

Thank you so much for your kind words! We're thrilled to hear about your positive experience.

We’d also love to share a powerful feature with you: Import Custom Costs by TrueProfit AI's assistant. This allows you to seamlessly bring in additional cost data from Compass AI, giving you a more complete and precise view of your profitability.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11684795-upload-file-to-custom-cost-with-ai-assistant

Best regards,
Lana
TrueProfit Support Team

July 1, 2025

Vani hat mir echt mega geholfen und hat mir in einem kurzem Google Meet Call alles gezeigt was ich wissen wollte.

NestKraft
Germany
6 months using the app
TrueProfit Real-time Profit & LTV tracking replied July 2, 2025

Hello NestKraft store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit